Maddox Bundy
Idaho Falls
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
2
2
years of professional experience
Work History
Manager
Culver’s of Ammon
Idaho Falls
12.2023 - Current
- Supervised daily operations and ensured quality service standards.
- Trained and mentored staff on customer service protocols and food safety.
- Implemented efficient scheduling to optimize staff coverage during peak hours.
- Conducted regular performance evaluations and provided constructive feedback to team members.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Maintained cleanliness and organization of dining areas and kitchen facilities.
- Collaborated with corporate leadership on operational initiatives and training programs.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Education
Thunder Ridge High School
Idaho Falls, IdahoSkills
- Leadership
- Sales
- Organization
- Guest connections
- Customer service
- Employee training
- Scheduling efficiency
- Problem solving
- Time management
- Risk management
- Negotiation
- Task delegation
- Goal setting
- Data analysis/ labor cost management
Timeline
Manager
Culver’s of Ammon
12.2023 - Current
Thunder Ridge High School