Raptor System
Made Agus Heryadi
Area Sales Manager
Denpasar ,Bali
Summary
Dynamic Area Sales Manager with a proven track record at PT Dewata Sukses Perkasa, excelling in sales team supervision and relationship building. Achieved consistent sales growth through effective territory management and impactful sales presentations, fostering strong client connections that enhanced customer retention and satisfaction.
Overview
17
17
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Area Sales Manager
PT Dewata Sukses Perkasa
12.2024 - Current
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
Business Development Executive
PT Indowines
02.2023 - 12.2024
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
Operational Manager
Secret Spots Restaurant
02.2022 - 02.2023
- Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
- Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.
- Demonstrated expertise in conflict resolution through mediating disputes between team members or departments, facilitating a harmonious work environment.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
Captain Waiter
Sister Field Cafe & Bikini Restaurant
02.2016 - 08.2017
- Trained and managed dining room staff with diverse service backgrounds.
- Showed high-level understanding of fine dining standards and practices.
- Resolved guest complaints promptly and professionally, maintaining positive dining experiences.
- Monitored staff performance to ensure consistent excellence in service delivery.
Assistant Waiter
Princess Cruise Lines Ltd.
04.2010 - 08.2016
- Greeted guests warmly upon arrival, guiding them to available tables or waiting areas when necessary.
- Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Addressed customer concerns quickly and effectively, resolving issues to maintain positive relationships.
Bartender Daily Worker
Dreamland Villa
05.2009 - 08.2009
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Waiter
Chez Gado Gado
01.2009 - 04.2009
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Trainee
Hard Rock Hotel Bali
09.2008 - 01.2009
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
Education
Bachelor - FB Service
SPB BALI DIPLOMA I For FB Service
Bali06.2008
Senior High School - -
SMA N 1 Negara
Bali 07.2007
Skills
Sales team supervision
Software
Ms Office
Word
Excel
Outlook
Cash Management
Certification
WSET Level 1
Timeline
Area Sales Manager
PT Dewata Sukses Perkasa
12.2024 - Current
WSET Level 1
09-2024
Business Development Executive
PT Indowines
02.2023 - 12.2024
Operational Manager
Secret Spots Restaurant
02.2022 - 02.2023
Captain Waiter
Sister Field Cafe & Bikini Restaurant
02.2016 - 08.2017
Assistant Waiter
Princess Cruise Lines Ltd.
04.2010 - 08.2016
Bartender Daily Worker
Dreamland Villa
05.2009 - 08.2009
Waiter
Chez Gado Gado
01.2009 - 04.2009
Trainee
Hard Rock Hotel Bali
09.2008 - 01.2009
LCC Denpasar - English Course
07-2008
MERANTI MAGSAYSAY INSTITUTE - International Cruise Ship For FB
01-2008
Bachelor - FB Service
SPB BALI DIPLOMA I For FB Service
Senior High School - -
SMA N 1 Negara
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