Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Waitress
Made Agus Heryadi

Made Agus Heryadi

Area Sales Manager
Denpasar ,Bali

Summary

Dynamic Area Sales Manager with a proven track record at PT Dewata Sukses Perkasa, excelling in sales team supervision and relationship building. Achieved consistent sales growth through effective territory management and impactful sales presentations, fostering strong client connections that enhanced customer retention and satisfaction.

Overview

17
17
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Area Sales Manager

PT Dewata Sukses Perkasa
12.2024 - Current
  • Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
  • Expanded market share through effective prospecting, lead generation, and negotiation skills.
  • Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
  • Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.

Business Development Executive

PT Indowines
02.2023 - 12.2024
  • Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Communicated directly with customers and partners to build strong business networks and relationships.
  • Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
  • Negotiated client contracts and agreements to cultivate profitable business transactions.

Operational Manager

Secret Spots Restaurant
02.2022 - 02.2023
  • Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
  • Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.
  • Demonstrated expertise in conflict resolution through mediating disputes between team members or departments, facilitating a harmonious work environment.
  • Increased customer satisfaction with consistent quality control measures and proactive issue resolution.

Captain Waiter

Sister Field Cafe & Bikini Restaurant
02.2016 - 08.2017
  • Trained and managed dining room staff with diverse service backgrounds.
  • Showed high-level understanding of fine dining standards and practices.
  • Resolved guest complaints promptly and professionally, maintaining positive dining experiences.
  • Monitored staff performance to ensure consistent excellence in service delivery.

Assistant Waiter

Princess Cruise Lines Ltd.
04.2010 - 08.2016
  • Greeted guests warmly upon arrival, guiding them to available tables or waiting areas when necessary.
  • Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Addressed customer concerns quickly and effectively, resolving issues to maintain positive relationships.

Bartender Daily Worker

Dreamland Villa
05.2009 - 08.2009
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Waiter

Chez Gado Gado
01.2009 - 04.2009
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Trainee

Hard Rock Hotel Bali
09.2008 - 01.2009
  • Learned new materials, processes, and programs quickly.
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Supported departmental tasks to increase understanding of industry processes.

Education

Bachelor - FB Service

SPB BALI DIPLOMA I For FB Service
Bali
06.2008

Senior High School - -

SMA N 1 Negara
Bali
07.2007

Skills

Sales team supervision

Software

Raptor System

Ms Office

Word

Excel

Outlook

Cash Management

Certification

WSET Level 1

Timeline

Area Sales Manager

PT Dewata Sukses Perkasa
12.2024 - Current

WSET Level 1

09-2024

Business Development Executive

PT Indowines
02.2023 - 12.2024

Operational Manager

Secret Spots Restaurant
02.2022 - 02.2023

Captain Waiter

Sister Field Cafe & Bikini Restaurant
02.2016 - 08.2017

Assistant Waiter

Princess Cruise Lines Ltd.
04.2010 - 08.2016

Bartender Daily Worker

Dreamland Villa
05.2009 - 08.2009

Waiter

Chez Gado Gado
01.2009 - 04.2009

Trainee

Hard Rock Hotel Bali
09.2008 - 01.2009

LCC Denpasar - English Course

07-2008

MERANTI MAGSAYSAY INSTITUTE - International Cruise Ship For FB

01-2008

Bachelor - FB Service

SPB BALI DIPLOMA I For FB Service

Senior High School - -

SMA N 1 Negara

Similar Profiles

CREATE PROFILE
Made Agus Heryadi Area Sales Manager