Madeleine Fowler
Moscow
Summary
Dedicated professional with strong organizational skills and a warm demeanor. Experienced in delivering high-quality service in fast-paced environments, ensuring customer satisfaction and efficient operations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Expo Runner
Tipsy Cow Burger Bar
02.2025 - Current
- Delivered timely food orders to customers, ensuring high service quality and satisfaction.
- Assisted kitchen staff by organizing ingredients and supplies for efficient meal preparation.
- Maintained cleanliness of dining area, promoting a welcoming environment for guests.
- Collaborated with team members to streamline order fulfillment process during peak hours.
- Adapted quickly to changing demands in fast-paced environment, demonstrating flexibility and efficiency.
- Developed strong communication skills while liaising between front-of-house and back-of-house teams.
- Informed restaurant staff about feedback or requests to promote customer satisfaction.
- Mastered knowledge of menu offerings, providing accurate information to servers as needed.
Hostess
Tipsy Cow Burger Bar
12.2024 - Current
- Greeted and seated guests, ensuring optimal customer experiences and satisfaction.
- Managed reservation system, coordinating bookings to minimize wait times.
- Assisted in training new staff on service standards and restaurant procedures.
- Collaborated with kitchen and serving staff to streamline service flow during peak hours.
- Maintained cleanliness of front-of-house areas, enhancing overall ambiance of the restaurant.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
Associate of Arts - Sociology
University of Idaho
Moscow, Idaho, ID05-2029
Skills
- Quick learner
- Strong organization
- Cleanliness standards
- Food presentation
- Table bussing
- Restocking supplies
- Teamwork and collaboration
- Warm and friendly
- Time management
- Reliable and responsible
Certification
Food Handlers License
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Expo Runner
Tipsy Cow Burger Bar
02.2025 - Current
Hostess
Tipsy Cow Burger Bar
12.2024 - Current
Associate of Arts - Sociology
University of Idaho