Madison Bhan-Wood
Spirit Lake,Idaho
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medtech/Caregiver
Generations Memory Care
06.2023 - Current
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Continuously improved skills through ongoing education and professional development courses.
- Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
- Monitored clients' overall health and well-being and noted significant changes.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Server
Giorgio’s
03.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Live-In Caregiver
Oregon Assisted Living
08.2021 - 03.2023
- Maintained a clean, safe living environment for clients by performing housekeeping tasks such as laundry, cleaning, and organizing household items.
- Enhanced nutritional intake of clients by preparing healthy meals according to dietary restrictions or preferences.
- Promoted clients'' physical and mental health by engaging them in appropriate exercises and recreational activities.
- Administered medications accurately and timely, ensuring proper dosages for optimum client health.
- Established trust with clients and their families through effective communication, empathy, and professionalism.
- Transported clients to medical appointments or social engagements as needed while prioritizing safety during travel.
- Managed challenging behaviors or special needs effectively using patience, understanding, and behavioral interventions when necessary.
- Assisted clients in managing chronic conditions through close monitoring, lifestyle modifications, and adherence to prescribed treatments.
- Supported clients in maintaining independence by assisting with daily activities such as personal grooming, mobility, and meal preparation.
- Identified potential hazards within the home environment, making necessary adjustments to ensure client safety and comfort.
Education
High School Diploma -
Valley Pathways School
Palmer, AK03-2020
Skills
- Patient interaction
- Sanitation procedures
- Emergency medical response
- Strong work ethic
- Exceptional customer service
- Professional appearance
- Task prioritization
- Multitasking and organization
Certification
- First Aid Certification
- CPR/AED Certification
Timeline
Medtech/Caregiver
Generations Memory Care
06.2023 - Current
Server
Giorgio’s
03.2023 - 03.2024
Live-In Caregiver
Oregon Assisted Living
08.2021 - 03.2023
- First Aid Certification
- CPR/AED Certification
High School Diploma -
Valley Pathways School
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