Madison Boehm
Eagle
Summary
Desire to gain experience working in the medical field as I pursue my education and career path towards helping patients in Psychiatric Healthcare.
Overview
3
3
years of professional experience
Work History
Patient Access Specialist 2
St Lukes
02.2025 - Current
- Ensured timely healthcare access by facilitating efficient patient registration processes.
- Enhanced billing accuracy through coordinated insurance verification and eligibility checks.
- Optimized clinic workflow by effectively managing appointment scheduling and reducing wait times.
- Increased team efficiency by training new staff on patient access protocols.
- Updated knowledge of healthcare regulations and compliance standards to maintain best practices.
- Protected patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Resolved patient concerns promptly, delivering exceptional customer service consistently.
- Collaborated with clinical staff to ensure coordinated and seamless patient care.
Client Service Representative
Sevieri Insurance Group
03.2023 - 04.2024
- Achieved high customer satisfaction rates by swiftly resolving issues.
- Effectively managed daily communications via phone and email channels.
- Handled high call volumes while ensuring professionalism and empathy in every interaction.
- Accurately processed policy updates, meeting client needs promptly and efficiently.
- Established customer payment plans for annual policies and renewals.
Receptionist Assistant
Molly And Me Counseling And Training Center
06.2022 - 02.2023
- Enhanced resource efficiency by managing counseling session scheduling effectively.
- Streamlined communication between counselors and clients, improving service delivery.
- Ensured compliance by maintaining accurate records of client interactions and appointments.
- Organized counseling materials and documents, leading to improved session preparedness.
- Implemented effective filing systems for better access to confidential client information.
Education
High School Diploma -
Bishop Kelly High School
Boise, ID05-2022
Skills
- Medical terminology
- Front desk operations
- Appointment scheduling
- HIPAA compliance
- Insurance verification
- Co-payment collection
- Authorization verification
- Customer service
- Providing information and resources
- Scanning & filing documents
Timeline
Patient Access Specialist 2
St Lukes
02.2025 - Current
Client Service Representative
Sevieri Insurance Group
03.2023 - 04.2024
Receptionist Assistant
Molly And Me Counseling And Training Center
06.2022 - 02.2023
High School Diploma -
Bishop Kelly High School