Madison McCain
Rexburg
Summary
Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
BYU-Idaho Student Records and Registration
12.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Customer Service Rep
Crumbl
08.2021 - Current
- Answered product and service questions
- Recommended products to customers, thoroughly explaining details
- Oered advice and assistance to customers, paying attention to special needs or wants
- Made, decorated, and packaged cookies
- Maintained clean and orderly checkout areas by sweeping and mopping floors, taking the trash out, and wiping down counters
Lifeguard and Swim Instructor
Riverbank Community Pool
05.2022 - 08.2022
- Taught swim lessons to ages 3-18
- Helped in a program which taught the basics of pool safety and swimming to children with autism
- Maintained safety at the pool by enforcing rules
- Attended meetings and trainings to help stay refreshed in CPR
- Helped keep the pool and surrounding areas clean
Education
High School Diploma -
James C Enochs High School
Modesto, CA05.2023
Skills
- Time management
- Customer service
- Office organization
- Conflict resolution
- Data entry
- Communication
Awards
- Honor roll
- Graduated high school with a 4.0 GPA
Timeline
Front Desk Receptionist
BYU-Idaho Student Records and Registration
12.2024 - Current
Lifeguard and Swim Instructor
Riverbank Community Pool
05.2022 - 08.2022
Customer Service Rep
Crumbl
08.2021 - Current
High School Diploma -
James C Enochs High School
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