Madison Swartz
Meridian
Summary
Dynamic and detail-oriented professional with extensive experience at Boise Co-op, excelling in food safety compliance and customer relations. Proven expertise in knife handling and labeling accuracy, enhancing customer satisfaction through knowledgeable recommendations. Recognized for leadership in safety training and fostering a loyal customer base through effective communication and problem resolution.
Overview
7
7
years of professional experience
Work History
Meat and Seafood Clerk 2
Boise Co-op
05.2024 - 02.2025
- Managed shipments of fresh meat and seafood products by prioritizing their proper storage upon delivery date.
- Ensured accurate pricing and labeling of merchandise by keeping track of price changes or promotional offers.
- Conducted regular temperature checks to ensure food safety standards were consistently met in all areas of the department.
- Adhered to strict sanitation protocols by regularly cleaning workspaces, equipment, utensils, and display cases.
- Enhanced customer satisfaction by providing knowledgeable meat and seafood recommendations.
- Safety representative for the meat and seafood department and lead monthly meetings with all safety representatives for each department. Trained new staff from each department on the stores safety requirements.
Cashier 2
Boise Co-op
03.2023 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join our membership program.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Trained new employees on POS systems.
Receptionist
Santa Ana Comprehensive Treatment Center
11.2021 - 03.2023
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
Assistant Manager
Pizza Hut
01.2018 - 11.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
High School Diploma -
Laguna Hills High School
Laguna Hills, CA06-2017
Skills
- Knife handling
- Workplace safety
- Cutting and trimming
- Labeling accuracy
- Food safety compliance
- Cross-selling techniques
- Display management
- Customer service
- Work ethic and integrity
- Refunds and exchanges
Timeline
Meat and Seafood Clerk 2
Boise Co-op
05.2024 - 02.2025
Cashier 2
Boise Co-op
03.2023 - 05.2024
Receptionist
Santa Ana Comprehensive Treatment Center
11.2021 - 03.2023
Assistant Manager
Pizza Hut
01.2018 - 11.2019
High School Diploma -
Laguna Hills High School
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