Madison Whitted

Maintained customer retention while upselling additional products and services.

Handled customer complaints, providing effective solutions and ensuring follow-up for resolution.

Built strong relationships with customers to foster trust and loyalty.

Engaged customers through proactive outreach and exceptional service.

Documented customer interactions to maintain accurate records.

Processed customer accounts efficiently and accurately.

Adhered to communication procedures, guidelines, and policies for consistency.

• Achieved product sales of phones and tablets in a dynamic retail environment. Delivered superior customer service, addressing client inquiries efficiently. Managed stock placement to ensure timely availability of products. Executed cold calls and followed up on hot leads to drive sales growth.

• Provided exceptional customer service through timely package delivery. Navigated a high-pressure environment, enhancing efficiency and speed. Acquired time management skills to optimize workflow and personal rest periods. Ensured adherence to deadlines without compromising service quality.

• Processed contractor orders by answering calls and determining desired paint types. Provided guidance to customers on product selection for painting tasks. Handled checkout procedures while ensuring additional customer needs were met. Initiated outreach calls to inactive customers to ensure continued engagement and support.