Maechal Latif
IT Network Specialist
Jakarta Timur
Summary
As an IT Network Specialist at Prudential, I bring extensive experience in managing and optimizing network infrastructures across the financial services industry. My expertise includes configuring and maintaining Cisco devices (Switches, Routers, WLC, DNAC, ISE), F5 (APM, LTM), Checkpoint (Firewall, VPN, URL Filtering), Zscaler (Cloud Proxy), Solarwinds (NPM, NTA), and Avaya (IP-Phone) systems. I have successfully deploying and monitored network devices and links using Solarwinds, resolved user incidents within SLA, and led infrastructure development, including patch management and baseline configuration enforcement. Additionally, I have managed team resources, proposed infrastructure refreshment plans, supported yearly DR drills, and coordinated with vendors on technical and commercial matters. My role also involves maintaining infrastructure inventory (CMDB), drafting change requests, and documenting network databases, ensuring robust security and operational efficiency.
Personal Information
- Date of Birth: 10 May 1996
- Marital Status: Single
Work History
IT Specialist Network
PT. Prudential Life Assurance
Jakarta
08.2021 - Current
- Manage and configure Cisco (Switches, Routers, WLC, DNAC, ISE), F5 (APM, LTM), Checkpoint (Firewall, Site to Site VPN, URL Filtering), Zscaler (Cloud Proxy), Solarwinds (NPM, NTA), Avaya (IP-Phone)
- Monitoring all network devices and Links CID on Solarwinds monitoring tools
- Solving user’s ticket / incident within SLA
- Develop network infrastructure
- Patch or upgrades firmware of network devices that having bugs / vulnerability
- Match the baseline configuration of existing provisions from the company on all network devices
- Managing team resources for Prudential project
- Propose any plan related with infrastructure refreshment / development
- Supporting yearly DR Drill infrastructure
- Provide any solutions related with issue that end-users facing along with guidance and mitigations
- Coordiate with Vendor for any required services on inquiries related with technical issue / commercial matters
- Planning and draft any changes related with infrastructure to be submitted to management
- Managing infrastructure devices inventory (CMDB)
- Documentation related with infrastructure database ex. Vlan database , policy , company standard baseline configurations , vendor contracts , change requests
Delivery Lead
PT. Kars Technologies
Tangerang
01.2021 - Current
- Managing operational resources on Prudential Project, assuring all the hardware requirement for operational use has properly distribute, analyzing performance of each person on project Prudential, assuring all works align with customer policy and SLA.
- Facilitated successful resolution of delivery-related disputes by mediating between customers, drivers, and internal stakeholders as needed.
- Contributed to process improvement initiatives aimed at enhancing overall efficiency in the organization''s supply chain operations.
Presales Engineer
PT. Multi sistem solusi
07.2020 - 12.2020
- Educated clients on the technical aspects of products, ensuring they had a clear understanding of functionality and benefits.
- Participated in industry events and conferences, representing company products while engaging potential customers.
- Generated detailed reports outlining client requirements and proposed solutions, providing valuable information for both sales and engineering teams.
- Delivered compelling product demonstrations that showcased key features and benefits, leading to higher conversion rates.
- Streamlined the pre-sales process for increased efficiency and accelerated deal closure rates.
Network Engineer
PT. Clarus innovace teknologi
02.2020 - 07.2020
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Optimized routing protocols to improve data transfer speeds across the organization''s network infrastructure.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Improved network performance by identifying and resolving bottlenecks, optimizing configurations, and implementing best practices.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Assisted with implementation and support of network monitoring tools.
Customer Service Officer (BAKTI BCA)
PT. Bank Central Asia
Bekasi
02.2017 - 02.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
Education
Bachelor - Information Technology
04.2001 - 10.2021
GPA: 3.38
Skills
Network administration
undefinedCertification
Cisco Certified Network Associate (CCNA)
Implementation Experience
- Checkpoint Firewall Refreshment
- Cisco Network Refreshment
- AIX & AS400 Refreshment
- Solarwinds NTA NPM Deployment
- Mounting & Deploy Servers (HPE, DELL)
- Server Storage Part Replacement
- Switching VLAN, trunking
- Routing (dynamic & static)
- Stacking configures (Cisco)
- Preventive & Corrective Maintenance (Sophos, HPE, Dell)
- Cabling management
Projects Handled
- PT. Prudential Life Assurance, Manage and configure Cisco (Switches, Routers, WLC, DNAC, ISE), F5 (APM, LTM), Checkpoint (Firewall, Site to Site VPN, URL Filtering), Zscaler (Cloud Proxy), Solarwinds (NPM, NTA), Avaya (IP-Phone), Monitoring all network devices and Links CID on Solarwinds monitoring tools, Solving user’s ticket / incident within SLA, Develop network infrastructure, Patch or upgrades firmware of network devices that having bugs / vulnerability, Match the baseline configuration of existing provisions from the company on all network devices, Managing team resources for Prudential project, Propose any plan related with infrastructure refreshment / development, Supporting yearly DR Drill infrastructure, Provide any solutions related with issue that end-users facing along with guidance and mitigations, Coordinate with Vendor for any required services on inquiries related with technical issue / commercial matters, Planning and draft any changes related with infrastructure to be submitted to management, Managing infrastructure devices inventory (CMDB), Documentation related with infrastructure database ex. Vlan database, policy, company standard baseline configurations, vendor contracts, change requests
- PT. Jakarta Future Exchange, Preventive Maintenance, Implementing customer request related with network configurations
- PT. Telkom Indonesia, Small Data Centre Migration, Staging and deploy Servers
- PT. Kangean Energy Indonesia, Preventive Maintenance
- PT. Antam, Preventive Maintenance
- HAUD Systems Limited, Dell server Deployment
- PT. Indosat, Layer 1 Engineer
Timeline
IT Specialist Network - PT. Prudential Life Assurance
08.2021 - Current
Delivery Lead - PT. Kars Technologies
01.2021 - Current
Presales Engineer - PT. Multi sistem solusi
07.2020 - 12.2020
Network Engineer - PT. Clarus innovace teknologi
02.2020 - 07.2020
Customer Service Officer (BAKTI BCA) - PT. Bank Central Asia
02.2017 - 02.2020
UNIVERSITAS INDRAPRASTA - Bachelor, Information Technology
04.2001 - 10.2021
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