Cooking
Maharani Julfrina Rahma
Customer Service Representative
Bogor ,JK
Summary
Dynamic customer service professional with a friendly demeanor and strong analytical skills. Proven track record in enhancing customer satisfaction through effective email management strategies, reducing response times significantly. Adapt at teamwork and collaboration, consistently delivering exceptional service across multiple communication channels.
Overview
12
12
years of professional experience
1
1
Language
Work History
Customer Service Email and Content Monitoring
PT Concentrix Indonesia
12.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Customer Service Email Specialist and Live Chat
PT Transcosmos Indonesia
01.2018 - 09.2019
- Managed high-volume customer inquiries through email, ensuring timely and accurate responses to enhance customer satisfaction.
- Developed and maintained comprehensive knowledge base articles to assist team members in addressing frequently asked questions effectively.
- Implemented email management strategies that reduced average response time by streamlining internal communication processes.
- Delivered exceptional customer service while addressing user inquiries via phone, email, or live chat channels promptly.
Customer Service Outbound Call
PT Teleperformance Indonesia
07.2013 - 09.2016
- Conducted outbound calls to potential clients, effectively communicating product features and benefits to drive interest and engagement.
- Developed and maintained scripts for various campaigns, allowing for consistent messaging while adapting to individual customer needs.
- Resolved customer inquiries efficiently by utilizing problem-solving skills and product knowledge, contributing to a seamless customer experience.
- Reduced call handling time by efficiently navigating through customer databases and CRM systems.
Education
Bachelor of Science - Nutrition Sciences
Institut Pertanian Bogor
Bogor 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Interests
date of Birth
Date of Birth: 06 July 1990
Timeline
Customer Service Email and Content Monitoring
PT Concentrix Indonesia
12.2019 - Current
Customer Service Email Specialist and Live Chat
PT Transcosmos Indonesia
01.2018 - 09.2019
Customer Service Outbound Call
PT Teleperformance Indonesia
07.2013 - 09.2016
Bachelor of Science - Nutrition Sciences
Institut Pertanian Bogor
04.2001 -