Mahsa Norouzi Asl
Twin Falls
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Dynamic and results-driven professional with a strong work ethic and proven expertise in calendar coordination and patient scheduling at Confluent Health. Adept at problem-solving and maintaining confidentiality, consistently delivering high-quality service in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Patient Access Specialist
St. Luke's
Twin Falls, ID
05.2024 - Current
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Improved overall department performance metrics through consistent adherence to established protocols and procedures.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Help educate and train other co-workers
Central Scheduling Coordinator
Confluent Health
Remote
02.2024 - 05.2024
- Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Care Coordinator
Texas Physical Therapy Specialist
San Angelo, TX
06.2021 - 12.2023
- Enhanced patient care by developing and implementing comprehensive care plans.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Utilized data analysis tools to identify trends in patient needs, allowing for more targeted intervention strategies.
- Built strong relationships with clients to deliver emotional support and companionship.
- Discussed medical histories with patients in effort to provide most effective medical advice.
Pharmacy Technician Trainee
CVS Pharmacy
San Antonio, TX
08.2020 - 06.2021
- Improved patient satisfaction by accurately and efficiently filling prescriptions under the supervision of a licensed pharmacist.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Enhanced pharmacy efficiency by maintaining a clean and organized work environment, streamlining daily tasks.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Completed mandatory training hours, gaining valuable knowledge of pharmaceutical industry practices and procedures.
- Promoted patient safety through diligent adherence to proper medication storage protocols, mitigating risks associated with drug interactions or spoilage.
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Managed opening and closing duties for pharmacy.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Contributed to increased customer loyalty through exceptional communication skills and genuine empathy for patients'' needs.
Customer Service Representative
JCPenney
Twin Falls, ID
05.2015 - 07.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Science - Health Sciences
Boise State University
Boise, ID12.2021
Skills
- Calendar coordination
- Problem-Solving
- Confidentiality requirements
- Documentation And Reporting
- Quality Assurance
- Strong Work Ethic
- Teamwork and Collaboration
- Data Entry
- Schedule organization
- Calendar Management
- Administrative duties
- Medical Billing
- Customer Relationship Management
- Patient Registration
- Administrative Support
- Customer service and support
- Referral Coordination
- Office Management
- Attention to Detail
- Patient Scheduling
- Medical Terminology
- Customer relations understanding
- Office Administration
- Deadline-oriented
- Appointment Scheduling
- Self Motivation
- Active Listening
- Problem-solving abilities
- Vital sign monitoring
- Direct patient care
- Clinical documentation
- Data entry
- Electronic health records
- Insurance claims
Languages
Persian
Native or Bilingual
English
Full Professional
Timeline
Patient Access Specialist
St. Luke's
05.2024 - Current
Central Scheduling Coordinator
Confluent Health
02.2024 - 05.2024
Care Coordinator
Texas Physical Therapy Specialist
06.2021 - 12.2023
Pharmacy Technician Trainee
CVS Pharmacy
08.2020 - 06.2021
Customer Service Representative
JCPenney
05.2015 - 07.2020
Bachelor of Science - Health Sciences
Boise State University
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