MAKYA ZILLI ARSYKA
Sales I Quality Control & Trainer I Junior Data Analyst
Surabaya
Summary
Sales Operations and Account Management professional with 7+ years of experience in sales support, partner management, data analysis, quality control, training, and business operations. Currently managing 1,000+ partner accounts through transaction monitoring, GMV and MTU analysis, sales performance tracking, and data-driven decision-making, contributing to a 90% increase in partner transaction growth. Skilled in sales operations, business analysis, sales reporting, dashboard development, spreadsheet analysis, pivot tables, data visualization, performance monitoring, and cross-functional collaboration. Proven experience in improving sales team performance, delivering training, maintaining quality standards, achieving sales targets, and building long-term partner relationships. Holds a Mechatronics Engineering degree with additional experience in robotics, UAV development, leadership, and business projects.
Overview
2
2
Languages
2
2
Certifications
9
9
years of professional experience
Work History
Account Support Coordinator (Sales)
GrabKios Jawa Timur - Grab Indonesia
02.2025 - Current
- Track 90% partner transaction growth rate through transaction monitoring, performance analysis, and actionable business insights.
- Drive partner transaction growth by monitoring activity trends and translating data into support actions.
- Maintain digital spreadsheets for processing, statistical analysis, pivot tables, and chart-based data visualization.
- Support business decisions by organizing partner transaction data and keeping reporting inputs accurate.
- Contribute to annual sales targets by coordinating account support around partner performance and follow-up priorities.
- Improve 90% partner growth performance versus the previous team through monitoring, analysis, and targeted recommendations.
- Build long-term partner relationships to support retention, communication, and sustainable business growth.
Quality Control (QC) & Trainer
GrabKios Jawa Timur - Grab Indonesia
12.2021 - 12.2024
- Developed a sales monitoring and data analysis system in Spreadsheet to track performance and support optimization.
- Increased 80% merchant and customer satisfaction by delivering four training classes each week.
- Conducted regular audits to verify sales team compliance with quality standards and maintain accurate records.
- Designed and delivered onboarding training for new team leaders and sales staff using Docs and Slides.
- Organized monthly refresher training sessions to strengthen sales team competencies and customer relations.
- Collaborated with regional strategy and planning teams and area analysts to align reporting and action plans.
- Prepared and presented sales performance reports to the Kios strategy division, using MsOffice and public speaking skills.
Host/Moderator for Youtube Live Streaming Session
Grow With Google Provided by Accenture
07.2020 - 10.2021
- Maintained 80% audience engagement rate by guiding questions and transitions during live streams.
- Hosted Gapura Digital webinar sessions on the Google Indonesia YouTube channel for SME audiences.
- Presented digital marketing topics for SMEs in Indonesia with clear, audience-friendly delivery.
- Operated StreamYard during live streams and managed session materials in MsOffice, Docs, and Slides.
Senior Quality Control Data
Grow With Google Provided by Accenture
01.2020 - 10.2021
- Verify training data for accuracy, completeness, and freshness in Google Spreadsheets.
- Compile daily and weekly performance reports on digital training programs with clear, consistent formatting.
- Respond to participant inquiries and resolve complaints with clear, professional customer relations support.
- Maintain relationships with digital marketing training facilitators to support effective program delivery.
- Coordinate data management, participant support, and facilitator communication across digital training programs.
Marketing Staff
PT Cahaya Utama
04.2019 - 12.2019
- Built a B2B prospect list, then analyzed purchasing capability to prioritize outreach and sales effort.
- Conducted sales presentations for interested prospects using Slides and Docs to explain offerings clearly.
- Maintained partner relationships by handling inquiries and resolving issues in a timely, professional manner.
- Managed prospect and partner information in MsOffice spreadsheets to keep records organized and accessible.
- Communicated with prospects and partners through cold calling and presentations, applying clear, confident public speaking.
Researcher
Google my Business
03.2018 - 12.2018
- Collected small-business information across assigned areas and organized records in Spreadsheet and Docs.
- Engaged small and medium business owners, explained registration steps, and strengthened customer relations.
- Reported registered merchants to the quality control team and maintained data management for Google Maps coverage across East Java.
Education
Bachelor of Engineering - Mechanical and Energy, Mechatronics Engineering
Electronics Engineering Polytechnic Institute of Surabaya
Surabaya, East Java01-2017
Skills
Spreadsheet
Data management
MsOffice
Docs
Slides
Public speaking
Team management
Leadership
Content & copywriting
Customer relations
LEADERSHIP EXPERIENCES
Student Executive Board Electronics Engineering Polytechnic Institute of Surabaya (BEM EEPIS)
- Conceptualize and executing work programs at Kementrian Sosial Kebangsaan, such as: Sekolah Kebangsaan, comparative study program to student executive board of other institution, conducting a weekly discussion forum
- Staff at Kementrian Sosial Kebangsaan; as the representative of BEM EEPIS in Lokakarya Forum Perempuan and Diskusi Nasional Forum Perempuan in annual or monthly basis
Certification
Achievement Sales as Most Intiative Sales - Online DG for the Quarter 1 of 2026
Timeline
Account Support Coordinator (Sales)
GrabKios Jawa Timur - Grab Indonesia
02.2025 - Current
Quality Control (QC) & Trainer
GrabKios Jawa Timur - Grab Indonesia
12.2021 - 12.2024
Host/Moderator for Youtube Live Streaming Session
Grow With Google Provided by Accenture
07.2020 - 10.2021
Senior Quality Control Data
Grow With Google Provided by Accenture
01.2020 - 10.2021
Marketing Staff
PT Cahaya Utama
04.2019 - 12.2019
Researcher
Google my Business
03.2018 - 12.2018
Bachelor of Engineering - Mechanical and Energy, Mechatronics Engineering
Electronics Engineering Polytechnic Institute of Surabaya