Malik Robinson
Coeur d'Alene,ID
Summary
Dynamic IT Support Specialist with a proven track record at North Idaho College, excelling in desktop support and hardware diagnostics. Adept at managing high call volumes while delivering exceptional service. Skilled in software diagnosis and front-end development, fostering effective communication and collaboration to enhance user experience and operational efficiency. Created and update serval website, webpages and web applications while attending the University of Idaho. Familiar with HTML5, CSS, Javascripts, bootstrap, PHP, SQL, mySQL and GIT.
Overview
11
11
years of professional experience
Work History
IT Support Specialist
North Idaho College
01.2023 - Current
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Hydraulic Technician
Groundforce
03.2019 - 04.2020
- Diagnosed problems with machinery by inspecting components, observing operations and running computer diagnostics.
- Assessed and tore down parts such as pumps, motors and cylinders in different pieces of equipment.
- Fabricated and assembled parts to complete skilled maintenance and repair work on equipment.
- Managed maintenance recordkeeping, consistently documenting repair actions to support effective preventive strategies.
Aircraft Hydraulic Systems Craftsman
US Air Force- Dept. of Defense
11.2014 - 03.2019
- Recorded maintenance actions in aircraft logbooks.
- Maintained all aircraft in accordance with organizational maintenance requirements.
- Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention, and safety.
- Analyzed engineering drawings and schematics to troubleshoot systems and diagnose solutions.
Education
Bachelor of Science - Computer Science
University of Idaho
Moscow, Idaho, ID12-2026
Associate of Science - Computer Science
North Idaho College
Coeur D'alene, ID01-2024
Skills
- Desktop support
- Videoconferencing
- Hardware diagnostics
- Software diagnosis
- Website feature updates
- Git proficiency
- Front-end development
Languages
HTML
CSS
Javascript
C
C++
PHP
Timeline
IT Support Specialist
North Idaho College
01.2023 - Current
Hydraulic Technician
Groundforce
03.2019 - 04.2020
Aircraft Hydraulic Systems Craftsman
US Air Force- Dept. of Defense
11.2014 - 03.2019
Bachelor of Science - Computer Science
University of Idaho
Associate of Science - Computer Science
North Idaho College