Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Mangatur Agustinus Samuel Roland Tua Simanjuntak

Fress Graduate
Medan

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

5
5
years of professional experience
1
1
Language

Work History

Consumer Service Representative

PT Mandala Manunggal
03.2017 - 04.2022
  • Contacted and helped find solutions for customers with overdue payments.
  • Assisted customers on phone and in-office with questions, concerns and product availability.
  • Delivered outstanding customer service through effective and timely resolution of various customer inquiries and concerns.
  • Built lasting relationships with clients, customers and other team members based on trust and reliability.
  • Presented information to prospective customers, initiated new service and flawlessly set up customer accounts.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained staff on operating procedures and company services.
  • Maintained up-to-date knowledge of product and service changes.

Education

Bachelor of Arts - Sastra Batak

Universitas Sumatera Utara
Medan
04.2001 -

Skills

Direct Sales

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Software

Tofel

Timeline

Consumer Service Representative

PT Mandala Manunggal
03.2017 - 04.2022

Bachelor of Arts - Sastra Batak

Universitas Sumatera Utara
04.2001 -
Mangatur Agustinus Samuel Roland Tua SimanjuntakFress Graduate