Summary
Overview
Work History
Education
Skills
Timeline
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Manussanun Kundet

Boise

Summary

Dynamic Sales Lead with proven expertise in cross-selling techniques and a strong aptitude for problem-solving. At Nordstrom, I spearheaded the training and development of sales associates, significantly enhancing team performance and customer satisfaction. Skilled in creating engaging product demonstrations and fostering customer loyalty, I excel in driving sales and revenue growth through effective leadership and customer engagement.

Overview

3
3
years of professional experience

Work History

Sales Lead

Nordstrom
06.2023 - Current
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
  • Delivered product knowledge training to customers, equipping them with the necessary skills and understanding to effectively use and maximize the value of the product, resulting in improved customer satisfaction and increased product adoption.

Bartender

Hunger Thirst Group
10.2021 - 06.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.

Education

Bachelor of Science - Computer Science

Boise State University
Boise, ID

Skills

  • Cross-selling techniques
  • Stockroom management
  • Sales planning
  • Lead generation
  • Product demonstration
  • Problem-solving aptitude
  • Customer engagement

Timeline

Sales Lead

Nordstrom
06.2023 - Current

Bartender

Hunger Thirst Group
10.2021 - 06.2023

Bachelor of Science - Computer Science

Boise State University

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Manussanun Kundet