Marcia Devana Hadisurya
Assistant Key Account Manager
Gading Serpong
Summary
Collaborative assistant key account manager with a proven track record of success in building strong relationships, negotiating effectively, and driving business growth within targeted and assigned accounts. Skilled leader excelling in expanding professional network, influencing decision-makers, and devising winning strategies. Self-motivated and adaptable, consistently exceeding goals and delivering exceptional results.
Overview
6
6
years of professional experience
Work History
Assistant Key Account Manager
SIRCLO
BSD
09.2023 - Current
- Leading 13 F&B brands with 2 Senior Key Accounts.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed marketplace and category trends, identifying opportunities for growth in e-commerce.
- Strengthened brand relationships through regular communication and effective problem solving.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
- Negotiated contract renewals with existing clients, securing long-term commitment, and fostering ongoing collaboration.
- Mentored junior members of the team in key account management best practices, fostering a culture of continuous learning and professional growth within the organization.
- Trained teams to optimize service delivery in alignment with individual needs, to boost customer satisfaction.
- Developed and maintained strong relationships with key clients to ensure long-term business growth.
Senior Key Accounts Executive
SIRCLO
BSD
03.2022 - 08.2023
- Led Mom and Baby Category's Account - Orami Supermarket (Mar '22 - Aug '22) and moved to FnB Category leading up to 5 FnB brands (Sep '22 - Aug '23).
- Established trusted advisor status among senior-level contacts within key accounts, ensuring long-lasting partnerships and repeat business.
- Strengthened key account relationships by proactively addressing concerns and providing tailored solutions.
- Provided ongoing mentorship and guidance to junior account executives, fostering a supportive team environment that encouraged professional growth.
- Increased customer satisfaction levels by consistently delivering exceptional service and support.
- Collaborated with cross-functional teams to develop innovative strategies for driving business growth in key accounts.
- Built and maintained strong client relationships to drive business growth.
Key Account Executive
SIRCLO
10.2021 - 02.2022
- Handled end-to-end program in E-Commerce, especially for 2 FnB Category brands (Ultrajaya and Kapal Api).
- Developed customized strategies for brand, resulting in increased sales and revenue growth.
- Negotiated program and collaboration with brands and customers, achieving favorable terms for both parties while minimizing costs for the company.
- Facilitated successful product launches, coordinating closely with internal and external stakeholders to ensure smooth execution of promotional activities.
- Developed and delivered updates weekly, and had monthly business review.
- Monitored industry trends to provide valuable insights and recommendations to clients.
Junior Key Account Executive
SIRCLO
04.2021 - 09.2021
- Handled end-to-end program in E-Commerce, especially for FnB Category brand (Ultrajaya).
- Developed customized strategies for brand, resulting in increased sales and revenue growth.
- Boosted customer satisfaction by efficiently addressing and resolving account issues.
- Negotiated program and collaboration with brands and customers, achieving favorable terms for both parties while minimizing costs for the company.
- Collaborated with cross-functional teams to ensure seamless service delivery to clients.
- Developed and delivered updates weekly and had monthly business review
Marketing Communication Intern
Sinarmas World Academy
07.2019 - 12.2019
- Improved LinkedIn, website, and social media usability with regular content updates.
- Participated in brainstorming sessions to generate creative ideas for upcoming campaigns or initiatives.
- Enhanced internal communication by drafting and editing newsletters, emails, and other announcements.
- Contributed to the creation of marketing materials, such as brochures, flyers, and presentations, to promote Sinarmas World Academy.
- Collaborated with graphic designers to develop visually appealing content that effectively conveyed key messages for targeted audiences.
Administrative Staff
Caiming Mandarin Education Center
01.2019 - 05.2019
- Provided exceptional customer service through prompt attention to inquiries via phone or WhatsApp from both internal colleagues and external contacts.
- Liaised between teachers and parents, and maintained effective lines of communication.
- Recommended best study level for new students and parents.
Education
Bachelor of Communication - Marketing Communication
Universitas Multimedia Nusantara
Gading Serpong 04.2001 -
High School Diploma -
SMA Kalam Kudus
Pematangsiantar, Indonesia 04.2001 -
Skills
Key Account Management
Problem-solving abilities
Teamwork and Collaboration
Account presentations
Data-driven decision-making
Cross-Functional Collaboration
Client Relationship Building
Key Account Management
Languages
Indonesia
English
English
Timeline
Assistant Key Account Manager
SIRCLO
09.2023 - Current
Senior Key Accounts Executive
SIRCLO
03.2022 - 08.2023
Key Account Executive
SIRCLO
10.2021 - 02.2022
Junior Key Account Executive
SIRCLO
04.2021 - 09.2021
Marketing Communication Intern
Sinarmas World Academy
07.2019 - 12.2019
Administrative Staff
Caiming Mandarin Education Center
01.2019 - 05.2019
Bachelor of Communication - Marketing Communication
Universitas Multimedia Nusantara
04.2001 -
High School Diploma -
SMA Kalam Kudus
04.2001 -
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