Marco Alwan
Denpasar,BA
Summary
Dynamic leader with a proven track record in small business operations and customer engagement, notably at Soto Van Java. Excelled in staff supervision and inventory management, enhancing operational efficiency and service quality. Skilled in menu development and pricing, achieving significant customer satisfaction. Expert in fostering team skill development and maintaining robust community relationships.
Overview
19
19
years of professional experience
Work History
Restaurant Owner
Soto Van Java
07.2021 - Current
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
Store Manager
Top Fashion
09.2013 - 06.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Photographer
Ocean Service (Cruise Line)
08.2010 - 04.2013
- Digitally edited photos to enhance appearance.
- Edited, toned, captioned, and uploaded photographs for publication.
Restaurant Manager
FLO Lounge and Resto
10.2007 - 02.2010
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Photographer
Mahkota Indah Photo
09.2005 - 07.2007
- Enhanced visual content quality by meticulously editing and retouching images for print and digital publications.
- Trained junior photo editors on advanced editing techniques and software tools, contributing to team skill development.
Education
Bachelor of Arts - Visual Communication Design
Petra Christian University
Surabaya, Indonesia06-2004
High School Diploma -
Santo Yosep
Denpasar, Indonesia06-2000
Skills
- Menu development
- Staff supervision
- Business planning
- Customer engagement
- Small business operations
- Inventory management
- Operations management
- Portion control
- Menu pricing and writing
Cooking
Cooking is my hobby, I have been cooking since I was young, and I started to make various types of dishes and finally I opened a small restaurant called Soto Van Java
Timeline
Restaurant Owner
Soto Van Java
07.2021 - Current
Store Manager
Top Fashion
09.2013 - 06.2021
Photographer
Ocean Service (Cruise Line)
08.2010 - 04.2013
Restaurant Manager
FLO Lounge and Resto
10.2007 - 02.2010
Photographer
Mahkota Indah Photo
09.2005 - 07.2007
Bachelor of Arts - Visual Communication Design
Petra Christian University
High School Diploma -
Santo Yosep
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