MARCO AYARD
Caldwell
Summary
Dynamic automotive professional with over 15 years of experience, including a successful tenure at AutoZone as Parts Sales Manager. Proven ability to drive revenue growth and enhance customer satisfaction through effective team leadership and bilingual communication. Expert in warranty returns and inventory management, fostering a collaborative work environment.
Overview
19
19
years of professional experience
Work History
Parts Consultant
BRONCO MOTORS HYUNDAI
05.2021 - Current
- Assist customers in identifying and selecting appropriate parts for their needs.
- Process customer orders accurately using inventory management systems.
- Maintained organized stock areas to ensure efficient retrieval of parts.
- Order and distribute parts to the techs as needed.
- Ensure correct warranty/campaign parts are ordered for timely customer repairs/
- Return warranty parts as requested.
- Return cores as needed.
DCS Supervisor
Lactalis American Group
06.2017 - 05.2021
- Ensured orders were selected and staged without errors and in a timely manner.
- Ensured that trucks were loaded and departed on time.
- Distributed assignments to the team of order selectors.
- Maintained accurate inventory of product in the warehouse.
Parts Sales Manager
AutoZone
07.2006 - 05.2017
- Developed and implemented strategic sales plans to enhance parts revenue growth.
- Trained and mentored team members on product knowledge and customer service excellence.
- Generated a weekly schedule to ensure no gaps in coverage.
- Worked with a team to ensure all freight was stocked and put away efficiently.
- Assisted customers in identifying the parts necessary to adequately repair their vehicle.
Education
Los Angeles High School
Los Angeles, CASkills
- Over 15 years of automotive parts knowledge
- Bilingual (Spanish)
- Familiar with Hyundai's warranty returns process
- Work well in a team
Timeline
Parts Consultant
BRONCO MOTORS HYUNDAI
05.2021 - Current
DCS Supervisor
Lactalis American Group
06.2017 - 05.2021
Parts Sales Manager
AutoZone
07.2006 - 05.2017
Los Angeles High School
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