
Experienced Hospitality Venue and Event Manager with a proven track record of delivering exceptional guest experiences and driving revenue growth. Skilled in managing large teams, optimizing operations, and implementing innovative strategies to exceed business goals and increase customer satisfaction.
- Oversee daily operations to ensure smooth functioning and exceptional guest experiences.
- Implement strategic plans to improve business performance and customer satisfaction.
- Lead a team of 300+ employees, providing training and development to optimize performance.
- Manage venue operations for Bali Bulldogs Arena Football Club
- Develop and implement marketing strategies to increase customer engagement and sales.
- Coordinate events and activities to enhance guest experiences.
Catering Venue Management | Stuttgart, Dortmund & Berlin
- Ensure high-quality food & beverage service and guest satisfaction.
- Coordinate with suppliers and vendors to ensure timely deliveries.
- Oversee staff and resources to maintain smooth operations.
Co-founded and managed Bali's first Pizza Romana store.
- Developed business plans and growth strategies to establish a successful startup.
- Supervised daily operations and staff management.
- Implemented marketing campaigns to increase brand awareness and customer base.
Catering Venue Manager | Allianz Stadium, Juventus Torino
- Coordinated events and hospitality services to deliver exceptional guest experiences on match and non-matchdays.
- Supervised staff and ensured compliance with health and safety regulations.
- Oversaw catering operations and guest services.
- Coordinated with event organizers to plan and execute successful events.
- Managed staff and resources to provide exceptional guest experiences.
Managed front office operations and guest relations.
- Coordinated events and activities to enhance guest experiences.
- Provided exceptional customer service to ensure guest satisfaction.
- Addressed and resolved guest complaints and issues.
Event Consulting & Support, Conferences, Meetings, Incentive Events, Corporate & Public Events
- Coordinated with Stakeholders, Austrian Government and private clients to plan and execute successful events.
- Supervised staff and managed resources to ensure smooth event execution.
- Monitored budgets and financial performance
Strategic planning & execution