Summary
Overview
Work History
Education
Skills
Timeline
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Marena Elliott

Nampa

Summary

Dynamic and results-driven professional with a strong customer service focus, demonstrated at PetSmart as a Shift Lead. Proven ability to train and motivate teams while ensuring exceptional guest experiences. Skilled in cash handling and problem-solving, with a commitment to fostering trust and repeat business through tailored care and effective communication.

Overview

8
8
years of professional experience

Work History

PetsHotel Shift-Lead With Keys

PetSmart
12.2023 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Managed shift operations, and monitored team performance to keep business profitable and running smoothly.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Collected, arranged, and input information into database system.
  • Managed detailed records of each pet's medical history, dietary requirements, and individual preferences to provide tailored care plans.
  • Develop rapport with pet owners through friendly communication and understanding their specific needs and concerns.
  • Kept animals clean and free of contaminates to promote optimal health.
  • Record pet's intake and output, physical condition and behavior for updated kennel logs.
  • Coordinated scheduling for grooming appointments or other specialized services desired by clients during their pet's stay.

Cashier

Shop N Save
08.2017 - 05.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Pets Hotel Associate

Petsmart
07.2020 - 12.2023
  • Assisted with daily operations, ensuring smooth transitions between check-ins, check-outs, and pet activities.
  • Trained new associates in proper handling techniques for various breeds of dogs and cats within the facility without incident or injury.
  • Provided one-on-one playtime sessions to promote exercise, mental stimulation, and socialization among pet guests.
  • Increased repeat business by fostering trust among clients through exceptional care of their pets during their stay.
  • Supported management in implementing new policies, procedures, or services as needed to improve overall Pets Hotel performance.
  • Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.

Grill Cook

Mo’ Bettahs
11.2019 - 05.2020
  • Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
  • Maintained clean, organized grill stations for hygienic, orderly food preparation.
  • Cleaned and maintained kitchen equipment regularly.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Restocked and rotated food items according to expiry dates to minimize waste.
  • Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
  • Efficiently managed time by prioritizing tasks according to importance and urgency.
  • Collaborated with fellow cooks to streamline kitchen processes for increased efficiency.
  • Adjusted gas and electric grills to specified temperatures for quality food output.
  • Trained new staff members on grill station operations, resulting in improved overall performance of the team.

Education

Bridgeport High School
Bridgeport, WV
05.2018

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Crew coordination
  • Knowledge sharing
  • Shift leadership
  • Cash handling
  • Positive attitude
  • Problem-solving
  • Creative problem solving
  • POS system operation
  • Flexible schedule
  • Verbal and written communication
  • Time management
  • Multitasking Abilities

Timeline

PetsHotel Shift-Lead With Keys

PetSmart
12.2023 - Current

Pets Hotel Associate

Petsmart
07.2020 - 12.2023

Grill Cook

Mo’ Bettahs
11.2019 - 05.2020

Cashier

Shop N Save
08.2017 - 05.2018

Bridgeport High School

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Marena Elliott