Marena Elliott
Nampa
Summary
Dynamic and results-driven professional with a strong customer service focus, demonstrated at PetSmart as a Shift Lead. Proven ability to train and motivate teams while ensuring exceptional guest experiences. Skilled in cash handling and problem-solving, with a commitment to fostering trust and repeat business through tailored care and effective communication.
Overview
8
8
years of professional experience
Work History
PetsHotel Shift-Lead With Keys
PetSmart
Boise, ID
12.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Managed shift operations, and monitored team performance to keep business profitable and running smoothly.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Collected, arranged, and input information into database system.
- Managed detailed records of each pet's medical history, dietary requirements, and individual preferences to provide tailored care plans.
- Develop rapport with pet owners through friendly communication and understanding their specific needs and concerns.
- Kept animals clean and free of contaminates to promote optimal health.
- Record pet's intake and output, physical condition and behavior for updated kennel logs.
- Coordinated scheduling for grooming appointments or other specialized services desired by clients during their pet's stay.
Cashier
Shop N Save
Fairmont, WV
08.2017 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Pets Hotel Associate
Petsmart
Boise
07.2020 - 12.2023
- Assisted with daily operations, ensuring smooth transitions between check-ins, check-outs, and pet activities.
- Trained new associates in proper handling techniques for various breeds of dogs and cats within the facility without incident or injury.
- Provided one-on-one playtime sessions to promote exercise, mental stimulation, and socialization among pet guests.
- Increased repeat business by fostering trust among clients through exceptional care of their pets during their stay.
- Supported management in implementing new policies, procedures, or services as needed to improve overall Pets Hotel performance.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
Grill Cook
Mo’ Bettahs
Meridian, ID
11.2019 - 05.2020
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Cleaned and maintained kitchen equipment regularly.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
- Efficiently managed time by prioritizing tasks according to importance and urgency.
- Collaborated with fellow cooks to streamline kitchen processes for increased efficiency.
- Adjusted gas and electric grills to specified temperatures for quality food output.
- Trained new staff members on grill station operations, resulting in improved overall performance of the team.
Education
Bridgeport High School
Bridgeport, WV05.2018
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Crew coordination
- Knowledge sharing
- Shift leadership
- Cash handling
- Positive attitude
- Problem-solving
- Creative problem solving
- POS system operation
- Flexible schedule
- Verbal and written communication
- Time management
- Multitasking Abilities
Timeline
PetsHotel Shift-Lead With Keys
PetSmart
12.2023 - Current
Pets Hotel Associate
Petsmart
07.2020 - 12.2023
Grill Cook
Mo’ Bettahs
11.2019 - 05.2020
Cashier
Shop N Save
08.2017 - 05.2018
Bridgeport High School
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