Margaretha Tanjung
Jakarta,Indonesia
Summary
A results-driven online business owner with 15+ years of dynamic experience at Danphez and education mixed industries. Excel in customer service, education consultant and creativity, complemented by strong leadership and communication skills. Adaptability and effective time management ensure project success, while proficiency in market research enhances ability to build lasting customer relationships. Enthusiastic business owner with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. Driven to deliver high-quality service and consistent results.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work history
Online Business Owner
DANPHEZ
Jakarta
07.2014 - Current
- Spearheaded end-to-end management of thriving e-commerce business, achieving substantial growth through strategic product selection and targeted marketing initiatives.
- Curated high-quality listings that significantly enhanced engagement and maximized sales performance, positioning business as one of top online shops.
- Executed impactful marketing strategies to optimize customer acquisition and drive conversion rates.
- Delivered exceptional customer service, cultivating loyalty and ensuring customer satisfaction.
- Managed over 10 customers' request to buy per day.
- Increase sales 10% per two weeks.
- Carried out day-to-day duties accurately and efficiently.
- Completed customer orders with speed and accuracy.
Marketing Manager Indonesia
UNIVERSIDAD CATOLICA DE MURCIA (UCAM)
Jakarta
03.2013 - 06.2014
- Leveraged data analytics to drive strategic marketing decisions and uncover actionable insights.
- Crafted comprehensive marketing plan to elevate brand awareness and enhance customer acquisition.
- Delivered compelling presentations, significantly increasing engagement and conversion rates.
- Directed high-performing team to execute successful multichannel marketing campaigns, yielding measurable results.
- Collaborated with PR teams to implement innovative marketing strategies, boosting outreach effectiveness.
- Actively participated in education fairs, promoting university offerings to expand market presence.
- Partnered with top education agents in Indonesia to strategically highlight UCAM's unique value proposition.
- Expanded UCAM's influence across diverse educational institutions, driving enrollment growth and fostering valuable partnerships.
- Achieved milestone of sending 10 students annually to study at UCAM.
- Successfully facilitated enrollment of 15 students for language studies at UCAM.
- Collaborated with 15 universities to promote UCAM and coordinate various activities and programs.
EduBranch Manager and Senior Education Consultant
INTERLINK EDUCATION SERVICES
Jakarta
02.2012 - 03.2013
- Increased client engagement by 30% through customized educational strategies.
- Established partnerships with 10+ institutions, significantly broadening service reach.
- Achieved 25% rise in student enrollment within single year.
- Maintained 95% satisfaction rate in client evaluations.
- Streamlined operations, achieving 20% reduction in costs and enhancing efficiency.
- Provided comprehensive guidance on college and university programs, admission requirements, financial aid opportunities, technical schools, and apprenticeship options.
- Planned and coordinated recruitment and enrollment initiatives.
- Cultivated strong partnerships with various schools to effectively promote Interlink education services.
- Fostered collaboration with multiple universities to enhance Interlink services.
- Managed administrative processes for student placements.
Centre Manager
KINDYROO
Jakarta
02.2010 - 02.2012
- Streamlined office operations, achieving 30% boost in efficiency.
- Coordinated team schedules to enhance productivity by 25%.
- Established robust communication protocols, optimizing team collaboration.
- Fostered strong client relationships, resulting in improved client retention.
- Developed monitoring system for customer inquiries, leading to faster response times.
- Implemented performance tracking system, driving significant productivity improvements.
- Successfully organized and managed diverse company events, from staff meetings to large conferences.
- Created customer service framework, enhancing overall customer satisfaction.
- Streamlined office tasks with innovative system, reducing administrative workload.
- Cultivated partnerships with children's Centre to promote KindyRoo programs.
Academic Marketing Officer
ACT
Jakarta
02.2009 - 02.2010
- Engineered and implemented targeted marketing strategies, substantially boosting AES education visibility.
- Partnered with sales teams to drive 20% increase in enrollment.
- Actively promoted AES educational products to clients within schools.
- Cultivated strategic partnerships with schools and universities to enhance outreach and collaboration.
- Conducted comprehensive market research, providing insightful business intelligence.
- Liaised with external agencies for campaign execution, ensuring consistent messaging.
Admission Officer
SAMPOERNA SBM ITB
Jakarta
07.2007 - 01.2009
- Enhanced operational efficiency by streamlining database management for new student records.
- Ensured seamless and timely admission process through effective coordination.
- Fostered candidate engagement by proactively following up and clarifying requirements.
- Optimized assessment execution for prospective students by managing ITP TOEFL test logistics.
- Contributed to comprehensive enrollment records through accurate data input and maintenance.
- Collaborated with marketing to enhance outreach and recruitment efforts.
- Managed over 50 students' data per week to be processed for administration purposes.
- Receiving more than 20 new students' application per day.
- Increase 30% new students' each new intake month.
Education
Master of Arts - International Business
WOLVERHAMPTON
04.2001 - 07.2005
Bachelor of Arts - Management
TRISAKTI
Jakarta 04.2001 - 09.2000
Skills
- CUSTOMER SERVICE
- CREATIVITY
- LEADERSHIP
- COMMUNICATION
- ADAPTABILITY
- TIME MANAGEMENT
- MARKET RESEARCH
- CUSTOMER RELATIONSHIP MANAGEMENT
- EDUCATION CONSULTANT
- MULTILINGUAL
COURSES
- BUSINESS ANALYTICS REVOU JUL 2024 - JUL 2024
- VIRTUAL ASSISTANT SGB JUN 2022 - AUG 2022
LANGUAGES
English
Fluent
Indonesian
Native
Timeline
Online Business Owner
DANPHEZ
07.2014 - Current
Marketing Manager Indonesia
UNIVERSIDAD CATOLICA DE MURCIA (UCAM)
03.2013 - 06.2014
EduBranch Manager and Senior Education Consultant
INTERLINK EDUCATION SERVICES
02.2012 - 03.2013
Centre Manager
KINDYROO
02.2010 - 02.2012
Academic Marketing Officer
ACT
02.2009 - 02.2010
Admission Officer
SAMPOERNA SBM ITB
07.2007 - 01.2009
Master of Arts - International Business
WOLVERHAMPTON
04.2001 - 07.2005
Bachelor of Arts - Management
TRISAKTI
04.2001 - 09.2000
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