Maria Garcia
Idaho Falls
Summary
Dynamic Area Manager skilled in leadership, problem-solving, and customer service. Proven track record in developing strategies that enhance operational efficiency and drive sales growth. Skilled Area Manager with experience mentoring and directing new team members. Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees. Demonstrated Area Manager with extensive experience driving sales and KPIs to achieve the budgeted goals. Ambitious District Manager with experience administering and enhancing operations for multiple stores. Talented marketer, team builder, and strategic leader with excellent relationship-building and problem-solving abilities. Solid history of success in industry management. Experienced and proactive professional offering many years of progressive warehouse settings serving industry needs. Talented in overseeing cost control, loss prevention, and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Area Manager
Dairy Queen Grill & Chill
Idaho Falls
11.2022 - Current
- Supervised employees, ensuring optimal productivity.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Inspected store facilities regularly to ensure compliance with safety regulations and standards.
- Developed strategies for increasing sales, market share and customer satisfaction.
- Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
- Coordinated with store managers to develop plans for improving operational efficiency.
- Provided guidance on the implementation of new policies and procedures in stores.
- Coached Store Managers on developing effective sales strategies and building customer loyalty.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Hairstylist
SmartStyle
Idaho Falls
10.2021 - 12.2022
- Performed hair cutting, coloring, and styling techniques for diverse clientele.
- Maintained cleanliness and organization of workstations and salon equipment.
- Educated clients on proper hair care products and styling techniques.
- Managed appointment scheduling to optimize client flow and service delivery.
- Stayed updated on industry trends and new styling techniques for client consultations.
- Greeted customers, answered phones and booked appointments.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
Deli Clerk
Costco
Sandy
04.2020 - 10.2021
- Maintained cleanliness and organization of deli area and equipment.
- Assisted customers with product selection and provided recommendations.
- Collaborated with team members to streamline food preparation processes.
- Monitored inventory levels and restocked supplies as needed.
- Ensured compliance with food safety regulations during operations.
General Manager
Mcdonalds
Taylorsville
03.2012 - 03.2020
- Oversaw daily operations and ensured smooth service flow in high-traffic environment.
- Managed team performance and provided coaching to enhance service quality.
- Monitored inventory levels and coordinated supply orders to maintain stock availability.
- Implemented training programs for staff to improve operational efficiency.
- Developed schedules to optimize labor resources during peak hours and events.
- Enforced health and safety regulations to maintain compliance and promote a safe workplace.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Education
GED -
Entrada High School
Sandy, UT08-2012
Skills
- Employee supervision
- Sales strategy development
- Customer service enhancement
- Operational efficiency improvement
- Compliance management
- Inventory management
Languages
Spanish
Professional
Certification
cosmetology
References
References available upon request.
Timeline
Area Manager
Dairy Queen Grill & Chill
11.2022 - Current
Hairstylist
SmartStyle
10.2021 - 12.2022
Deli Clerk
Costco
04.2020 - 10.2021
General Manager
Mcdonalds
03.2012 - 03.2020
GED -
Entrada High School