Maria Hirschi
Saint Anthony
Summary
Dedicated professional with strong problem-solving abilities and proven customer service skills. Experienced in document verification and data entry, committed to optimizing client support processes.
Overview
11
11
years of professional experience
Work History
Self Reliance Specialist
State of Idaho, Department of Health & Welfare
Rexburg, ID
07.2021 - Current
- Assessed client needs to develop tailored self-reliance plans.
- Provided guidance on accessing state resources and benefits for clients.
- Streamlined intake processes for new clients resulting in faster service delivery while maintaining high levels of satisfaction among participants.
- Performed routine data entry or document management.
- Stayed up-to-date on Idaholaws and licensing requirements to complete accurate and efficient reviews.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
Loan Processor
InterWest Mortgage
Idaho Falls, ID
07.2015 - 06.2021
- Processed loan applications efficiently, ensuring compliance with federal and state regulations.
- Reviewed and verified financial documents for accuracy, enhancing loan approval timelines.
- Collaborated with underwriters to resolve discrepancies, improving communication throughout the approval process.
- Assisted in preparing comprehensive loan packages for submission, streamlining processing procedures.
- Analyzed customer credit reports to assess risk factors, supporting informed lending decisions.
- Mentored junior processors on compliance requirements and operational workflows, fostering team development.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
Education
High School Diploma -
North Fremont Highschool
Ashton, Idaho 05-1996
Skills
- Assertiveness
- Customer service
- Problem-solving abilities
- Researching skills
- Data entry
- File management
- Document review
- Document verification
- Document preparation
- Records maintenance
- Data acquisition
Timeline
Self Reliance Specialist
State of Idaho, Department of Health & Welfare
07.2021 - Current
Loan Processor
InterWest Mortgage
07.2015 - 06.2021
High School Diploma -
North Fremont Highschool