F&B professional with proven track record in managing high-performing teams and driving operational excellence. Skilled in menu development, cost control, and customer service, ensuring top-tier dining experiences. Known for adaptability, effective communication, and results-focused approach that boosts team morale and achieves business goals.
Overview
7
7
years of professional experience
57
57
years of post-secondary education
Work History
F&B Manager
PT. Kebenaran Kesehatan Dari Alam (SESA Indonesia)
01.2020 - 01.2025
Managed financial aspects of the F&B department, ensuring budget compliance and profitability.
Reduced labor costs while maintaining exceptional service standards by effectively managing employee schedules and shift assignments.
Evaluated customer feedback data to identify areas for improvement in product offerings or service delivery methods.
Maintained a comprehensive knowledge of industry trends in order to adapt business practices accordingly for continued success in the market.
Exceeded revenue targets consistently by implementing cost-control measures without compromising quality or guest experience levels.
Boosted customer satisfaction by implementing new menu items and service improvements.
Contributed to long-term business growth strategies through meticulous competitor analysis, market research initiatives, and regular reviews of operational effectiveness.
Oversaw all aspects of event planning, including menu creation, staffing, setup, and teardown for successful execution.
Fostered positive relationships with vendors, negotiating contracts for optimal pricing on products and services.
Collaborated with chefs to develop innovative menus that catered to diverse clientele tastes and preferences.
Streamlined operations by optimizing inventory management and reducing food waste.
Implemented quality control measures to maintain high standards of food preparation and presentation.
Increased revenue with targeted promotions, special events, and upselling techniques.
Improved Healthy Food trends by developing healthy menus tailored to their needs.
Collaborated with chefs & barista to developed and prepared low-fat, low-cholesterol and chemical-free meals.
Conducted research projects focused on improving understanding of the relationship between diet, health, and disease prevention outcomes.
Increased awareness of specialized diets, such as gluten-free or vegan options, through informative presentations and consultations.
Clinical Nutrition Assistant
Bethsaida Hospital
07.2019 - 01.2020
Facilitated timely meal delivery for patients, ensuring proper temperature control and portioning requirements were met.
Developed strong rapport with patients through active listening skills, addressing concerns regarding their nutritional needs effectively.
Aided in the development of educational materials and resources for patients, families, and staff on proper nutrition practices.
Utilized excellent time-management skills to balance a high caseload while maintaining attention to detail in patient assessments.
Provided compassionate care for patients facing various health challenges, including those requiring specialized diets or enteral feeding support.
Promoted patient safety by accurately documenting medical records and tracking vital signs during each visit.
Enhanced patient satisfaction with individualized meal planning and dietary recommendations.
Product Owner
Mary’s Kitchen (Home Business)
01.2019 - 07.2019
Developed high-quality products that met customer needs.
Managed backlog prioritization, ensuring alignment with business goals and customers expectations.
Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
Owned and prioritized product backlog.
Enhanced product usability by conducting user research and incorporating feedback into development.
Led product launches, collaborating with marketing teams to create successful go-to-market strategies.
Nutrition Consultant
Brawijaya Women and Children Hospital
11.2017 - 12.2018
Assisted client in managing food allergies or intolerances by identifying alternative sources of essential nutrients within their diets.
Optimized client success by staying current on emerging research and industry trends, incorporating new findings into practice as appropriate.
Expanded professional network through participation in conferences, seminars, and other networking events, fostering collaboration with fellow nutrition professionals.
Developed tailored nutrition plans for weight loss, resulting in healthier lifestyles and increased client satisfaction.
Collaborated with local schools to implement nutrition education programs, resulting in healthier food choices for students.
Collaborated with companies to implement nutrition check-ups, nutrition education programs, resulting in healthier food choices for their employees.
Education
Bachelor's Degree in Nutrition - Nutrition Sciences
Brawijaya University
Malang, Indonesia
04.2001 - 01.2017
Bachelor's Degree in Nutrition - Nutrition Sciences
Brawijaya University
Malang, Indonesia
04.2001 - 01.2017
High School Diploma -
SMA Gonzaga
Jakarta, Indonesia
04.2001 - 01.2013
High School Diploma -
SMP Tarakanita 5
Jakarta, Indonesia
04.2001 - 01.2010
Elementary Diploma -
SD Charitas
Jakarta, Indonesia
04.2001 - 01.2007
Skills
Menu development
Recommendations
Veronica Endra, S.Farm, Apt, Ancillary Department Manager of Brawijaya Women and Children Hospital, 081231089599
Mayorica Hermawan, S.Gz, Nutrition Department Head of Bethsaida Hospital, 083834654888
Michael, Commercial Head of SESA Indonesia, 081806221068
Pither Surira, COO of SESA Indonesia, 08112640944
Lucky Chan, Founder of SESA Indonesia, 081511111555
Organizational Records
Aliansi Organisasi Mahasiswa Kesehatan Indonesia (AOMKI), Educational Staff of Public Relation Department, 2016-2017
Ikatan Lembaga Mahasiswa Gizi Indonesia (ILMAGI), Ad-Hoc Department Coordinator, 2016-2017
Aliansi Organisasi Mahasiswa Kesehatan Indonesia (AOMKI), Fund Raising Coordinator, 2015-2016
Ikatan Lembaga Mahasiswa Gizi Indonesia (ILMAGI), Ad-Hoc Department Staff, 2015-2016
Ikatan Lembaga Mahasiswa Gizi Indonesia (ILMAGI), Public Relation Staff Department, 2014-2015
Organisasi Mahasiswa Gizi Kesehatan (ORMAGIKA) FK UB, Human Resources Staff Division, 2014-2015
Organisasi Mahasiswa Gizi Kesehatan (ORMAGIKA) FK UB, Human Resources Staff Division (Best Employee of The Year), 2013-2014
Phoenix Cheerleading Squad SMA Kolese Gonzaga, Jakarta Selatan, Co-Captain, 2011-2012
Young Christian Students Indonesia, Administrator Vice President, 2011-2012
Young Christian Students Asia, Vice Coordinator of Event Organizer, 2010-2011
Committee Experiences
Staff Magang ORMAGIKA, 2016, Steering Committee
PROBINMABA Jurusan Gizi FK UB, 2016, Steering Committee
Monitoring Evaluation & Upgrading ORMAGIKA, 2016, President
Training Softskill ORMAGIKA’s New Member (TRANSFORMER), 2015, Coordinator of Event Organizer
Sci-Fi Neutron ILMAGI, 2015, Public Relation Coordinator
Beauty & Food Festival, 2015, Marketing Staff
FKUB Goes to Public, 2015, Staff of Event Organizer
Staff Magang ORMAGIKA, 2015, Staff of Event Organizer