Maria Desi
Executive
Semarang
Summary
Serviced-focused General manager with a proven track record in operations management and business development at PT Duta Cemerlang Motors. Successfully cultivated client relationships, driving a remarkable 300% revenue increase. Skilled in team leadership and strategic planning, I excel at fostering organizational growth and enhancing customer satisfaction.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Founder - Director
PT SUMBER TRANS NIAGA
03.2021 - Current
- Founded a new company to take advantage of business opportunity
- Fostered strong relationships with industry partners to expand business.
- Achieved 45% growth rate for the first 4 years
General Manager of After Sales Service
PT Duta Cemerlang Motors
12.2021 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed over 500 employees across multiple locations.
- Spearheaded several successful projects within the organization that increased revenue by 300%
Manager - After Sales Service
PT Duta Cemerlang Motors
04.2018 - 12.2021
- Maximized performance by monitoring daily activities and mentoring team members.
- Implement health and safety protocol to comply with regulations
- Formulated formal operating procedure and job description for the organization
Supervisor Total Support Advisor
PT Duta Cemerlang Motors
08.2017 - 03.2018
- Lead a team of sales and support staff to maximize sales performance and customer satisfaction
Service Advisor
PT Duta Cemerlang Motors
08.2016 - 07.2017
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
Customer Care Officer
PT Duta Cemerlang Motors
12.2013 - 07.2016
- Handle both inbound and outbond phone coversations with cliens to make sure everyone quickly gets the help they need.
Various
PT Susan Photo Album
06.2009 - 11.2013
- Assisted with day to day operations in various departments including production, Customer Service and Marketing
- Adaptable and proficient in learning new assignment quickly and efficiently.
Education
Bachelor of Arts - Communications
Universitas Semarang
Semarang 08.2009 - 10.2013
Skills
Operations management
Organizational development
Customer relationship management
Team leadership
Business development
Strategic planning
Certification
Public Occupational Health and Safety Expert (AK3 Umum)
Awards
- Best Dealer for Service Performance 2019, 2022, 2023, 2024
- Platinum Dealer Awards 2023, 2024
Hobbies
Golf
Timeline
Fundamentals of Finance and Accounting For Non-Finance Executive
10-2022
General Manager of After Sales Service
PT Duta Cemerlang Motors
12.2021 - Current
Founder - Director
PT SUMBER TRANS NIAGA
03.2021 - Current
Public Occupational Health and Safety Expert (AK3 Umum)
06-2018
Manager - After Sales Service
PT Duta Cemerlang Motors
04.2018 - 12.2021
Supervisor Total Support Advisor
PT Duta Cemerlang Motors
08.2017 - 03.2018
Service Advisor
PT Duta Cemerlang Motors
08.2016 - 07.2017
Customer Care Officer
PT Duta Cemerlang Motors
12.2013 - 07.2016
Bachelor of Arts - Communications
Universitas Semarang
08.2009 - 10.2013
Various
PT Susan Photo Album
06.2009 - 11.2013
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