MARIA EDITH SEYB
NAMPA
Summary
As a customer service representative at CitiBank, I have maintained my lead's expectation of the business. These expectations include: scheduling accountability, average handle time, and quality assurance. I work from home which has proven my ability to stay focused and my dependability with getting work done; all of which are important to any career position to ensure a positive work ethic. In addition to my current role, I have also been a work from home customer service representative at Wells Fargo Bank NA. I demonstrated strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments.
Overview
9
9
years of professional experience
Work History
Customer Success Representative
Citi Bank
02.2023 - Current
- Effectively use various computer systems to complete assigned tasks and address account inquiries
- Fulfilling the clients' necessities while providing an exceptional client experience
- Demonstrated excellent problem-solving skills in identifying root causes of fraud and recommending appropriate solutions to minimize future occurrences.
- Enhanced customer satisfaction by proactively addressing and resolving concerns in a timely manner.
- Boosted customer retention through diligent follow-up and relationship-building efforts.
Customer Success Representative
Wells Fargo
02.2021 - 02.2023
- Helping customers complete online banking services and assisting with user access problems such as forgotten passwords
- Upholding strict security procedures to verify identities when completing actions for members and giving out private banking information
- Staying current on changing products services and policies to offer exceptional service to customers
- Maintained the accuracy of information in reports by updating the database regularly and ensuring data integrity.
Top Seller
Bath & Body Works
04.2018 - 02.2021
- Answered questions about store policies and addressed customer concerns
- Increased sales and customer satisfaction through personalized servicing
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
Server
Gourmet Lovers Catering
11.2015 - 04.2018
- Preparing event area by setting up tables, food and drink stations
- Walking around during cocktail hour and offering appetizers to guests
- Adhering to safety and quality regulations
- Being knowledgeable with dishes being served in order to provide insight to guests
Education
Associate of Arts - Liberal Arts: Arts/ Humanities/ Communication
Santa Ana College
Santa Ana, CA06.2017
Associate of Arts - Psychology
Santa Ana College
Santa Ana, CA06.2017
Skills
- Quality guest solutions
- Troubleshooting
- Key holder
- Driving loyalty
- Data entry
Timeline
Customer Success Representative
Citi Bank
02.2023 - Current
Customer Success Representative
Wells Fargo
02.2021 - 02.2023
Top Seller
Bath & Body Works
04.2018 - 02.2021
Server
Gourmet Lovers Catering
11.2015 - 04.2018
Associate of Arts - Psychology
Santa Ana College
Associate of Arts - Liberal Arts: Arts/ Humanities/ Communication
Santa Ana College
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