Microsoft Office
Maria Findaria Fani
Freelance
Yogyakarta
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Team Leader
PT Telmark Integrasi Indonesia
Yogyakarta
02.2023 - 02.2023
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Team Leader
PT VADS Yogyakarta
Yogyakarta
01.2020 - 12.2020
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Telemarketing Agent
PT VADS Yogyakarta
Yogyakarta
07.2018 - 12.2019
- Completed daily cold calling and outreach to build sales pipeline.
- Cold called over [Number] potential customers per day to help with marketing efforts and increase sales.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Educated customers on product and service benefits, explaining features and answering questions.
- Recorded contact information of customers and potential customers in internal database.
Internship Student
Dinas Kelautan dan Perikanan DIY
Yogyakarta
02.2015 - 04.2015
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Provided clerical support, addressing routine, and special requirements.
Education
Bachelor of Management Studies - Management
STIE YKPN
Yogyakarta 08.2015 - 08.2017
Diploma - Management
UGM
Yogyakarta 07.2012 - 08.2015
Skills
Staff education and training
Performance improvement
Daily workflow improvement
Telemarketing expertise
Employee Evaluation
Complaint resolution
Client Service
Key performance indicators
Self-Motivated
Google Workspace
Critical Thinking
Software
Timeline
Team Leader
PT Telmark Integrasi Indonesia
02.2023 - 02.2023
Team Leader
PT VADS Yogyakarta
01.2020 - 12.2020
Telemarketing Agent
PT VADS Yogyakarta
07.2018 - 12.2019
Bachelor of Management Studies - Management
STIE YKPN
08.2015 - 08.2017
Internship Student
Dinas Kelautan dan Perikanan DIY
02.2015 - 04.2015
Diploma - Management
UGM
07.2012 - 08.2015