Maria Wuri Kurnia Astuti
Assistant Manager
Sukabumi,LA
Summary
Dynamic Relationship Manager with a proven track record at Bank Tabungan Negara, enhancing client satisfaction through exceptional communication and tailored financial solutions. Achieved a remarkable 105% increase in branch sales by implementing innovative strategies and fostering strong customer relationships. Skilled in banking and dedicated to service excellence.
Overview
4
4
years of professional experience
Work History
Relationship Manager
Bank Tabungan Negara
04.2024 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
Sub Branch Head
Bank Tabungan Negara (KCP Cipocok)
02.2025 - 01.2026
- Increased branch revenue by implementing effective sales strategies and maintaining strong customer relationships.
- Increased overall annual sales 105% by incorporating several quality process improvements within branch.
- Managed risk by ensuring adherence to regulatory requirements and internal policies.
- Implemented innovative marketing campaigns to expand the branch''s market presence and attract new clients.
- Mentored junior staff members, cultivating a culture of continuous learning and development.
Secretary
PT. Binayasa Karya Pratama
07.2022 - 12.2023
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Bachelor of Arts - International Relations
University of Bina Nusantara
Jakarta 04.2001 -
Social Sciences
Van Lith Senior High School
Magelang07-2016
Skills
Customer relationships
Relationship management
Excellent communication
Service support
Banking
Time management
Written and verbal communication
Timeline
Sub Branch Head
Bank Tabungan Negara (KCP Cipocok)
02.2025 - 01.2026
Relationship Manager
Bank Tabungan Negara
04.2024 - Current
Secretary
PT. Binayasa Karya Pratama
07.2022 - 12.2023
Bachelor of Arts - International Relations
University of Bina Nusantara
04.2001 -
Social Sciences
Van Lith Senior High School