MARICELA RIOS
Boise
Summary
Reliable and innovative professional with extensive experience in both business and non-profit sectors. Known for meticulous attention to detail and a commitment to operational excellence, bringing creative solutions to complex challenges. Adept at driving efficiency and impact, with a proven track record of enhancing organizational processes and supporting mission-driven initiatives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bilingual Mental Health Course Facilitator
Contracted
Boise, ID
02.2023 - Current
- Delivered engaging course content to enhance participant understanding and application of resilience strategies.
- Collaborated with community organizations to expand outreach and resource availability.
- Streamlined administrative processes for course registration and scheduling efficiency.
- Facilitated mental health workshops including suicide prevention, promoting a collaborative learning environment.
- Assessed participant feedback to refine course materials, ensuring relevance and effectiveness in meeting learning objectives.
Community School Coordinator
Boise School District
Boise, ID
10.2024 - 06.2026
- Develop neighborhood partners to increase access to basic needs (e.g. housing, food, clothing, transportation, health and dental care, employment, etc.) and opportunities (e.g. student enrichment in-school and out-of-school, and parent engagement activities).
- Coordinated site operations including: planning, organizing and delivering resources for basic needs and opportunities for student enrichment and parent engagement.
- In cooperation with the leadership team, develop a site action plan that will help alleviate social and economic barriers to student learning.
- Implemented communication strategies to connect families with school resources effectively.
- Facilitated workshops for parents on educational resources and school involvement strategies.
Course Facilitator
Family Advocates
Boise, ID
04.2023 - 10.2024
- Facilitated Spanish-language workshops on protective factors, increasing mental health awareness and resilience in diverse communities.
- Developed and executed course content tailored to meet cultural and linguistic needs of Spanish-speaking participants.
- Coordinated outreach initiatives with community organizations and stakeholders, including Boise School District and University of Idaho, promoting courses and boosting enrollment from diverse communities.
- Assessed participant understanding and progress through regular evaluations, adjusting course materials and methods.
Idaho Regional Coordinator (Regions 3 & 4)
Idaho Resilience Project
Boise, ID
09.2023 - 06.2024
- Promoted mental health events at middle schools such as “Middle School Mental Health Challenge”, H.O.P.E. Week, and youth panel event “What I Wish You Knew”.
- Cultivated relationships with stakeholders, including community leaders, to enhance community engagement in mental health initiatives.
- Collaborated to create a comprehensive parent toolkit for mental health resources, overseeing translation into Spanish to improve accessibility for diverse families.
- Partnered with cross-functional team members to ensure alignment of regional activities with overall goals and coordinated monthly regional meetings.
- Supported with administrative tasks for enrollment of First Aid Mental Health training.
COVID-19 PCR Tester
Crush The Curve Idaho
Boise, ID
09.2023 - 06.2024
- Led team during unpredictable periods as official internal points of contact at Covid-19 Community Testing site, establishing internal staff safety protocols.
- Trained and supervised volunteers in operational tasks for vaccine clinics, ensuring adherence to protocols during set-up and tear-down. Ensured all proper protocols and procedures were documented and followed by the team.
- Assisted with COVID-19 PCR testing by tracking tests and coordinating timely delivery to the correct lab.
- Assisted with Spanish online translation of all website copy to ensure accessibility to statewide Spanish speakers.
Community Liaison
Crush The Curve Idaho
Meridian, ID
11.2020 - 01.2023
- Created a mental health, state-wide online database with over 200 organizations for mental health organizations and professionals that consisted of in-depth marketing and web design strategy. Updated ever-changing database.
- Collaborated closely with the website developers and marketing team to ensure projects were streamlined, accessible, and in alignment with the organization's mission.
- Established and nurtured strong relationships with partners and leaders in the mental health field.
- Crafted strategic marketing plan and proposal to guide management and marketing team in CTCI's support of state mental health initiatives during pandemic.
Bilingual Desk Order Specialist
Emerson Cargo Solutions
Boise, ID
03.2019 - 10.2020
- Entered sales orders for temperature monitor devices daily, ensuring accuracy of type, quantity, final cost, sales tax, and shipping information to support efficient order processing.
- Designed and implemented ten standard operating procedures to enhance desk order team performance and support international team integration.
- Facilitated collaboration among team members to ensure precision in documentation, including sales orders, proformas, order acknowledgements, invoices, and reports.
- Enhanced sales operations by providing support to teams across local, national, and international markets via email and phone correspondence.
- Cultivated strong client relationships through consistent communication and accessibility.
- Established a high-performing and responsive customer service environment.
Account Manager
Better Business Bureau (BBB)
Boise, ID
06.2018 - 03.2019
- Nurtured 500 accredited business accounts, upholding BBB Standards of Trust while optimizing benefits through business profile and social media marketing.
- Delivered customer service assistance to accredited businesses, managing business profiles through technical support and personalized training.
- Assessed, facilitated, and made judgments on consumer complaints filed against accredited Businesses and communicated information through the proper channels.
- Assisted departments with monthly goals through collaboration with business development, vetting programs, accounting, collections, and customer care. Aided multiple departments in achieving monthly targets by facilitating teamwork between business development, vetting programs, accounting, collections, and customer care.
Education
No Degree - Science & The Art of Herbalism
Rosemary Gladstar's Science & Art of Herbalism
Boise10.2024
Master of Arts - Pastoral Ministry, Concentration Hispanic Ministry
Boston College
Brighton, MA01.2012
Bachelor of Science - Business Administration, Concentration Information Systems
DeVry University
Phoenix, AZ01.2005
Skills
- Bilingual (Spanish and English)
- Survey Monkey (stats portion)
- SalesForce
- HubSpot
- NetSuite
- Google Workspace
- Zoom
- Microsoft Teams
- Slack
- Airtable
- Canva
- Calendly
- Database management
- Group facilitation
- Notion
Affiliations
- Peques Nature Club: bilingual outdoor child lead club for Idaho families (co-founder & administrator)
- Idaho Latino Conservation Week: outdoor activities & lessons geared for Latinx families (organizer and volunteer)
- Buena Vibra Run Club: running/walking club in the Treasure Valley, Idaho (co-founder & organizer)
Certification
- Community Resilience Model (currently in training, 2026)
- School District Training (2024-2026)
- H.O.P.E. Training, 2024
- QPR (Question, Persuade, Refer) training, 2023
- Food Safety Handling Class, 2023
- CPR certified, 2023
- Pivoting Digital Business & Professional Development Course (on-line), 2022-2023
- HIPPA Training (on-line), 2022
- Cultural Competency Course (on-line),2022
- Sales Training Courses (on-line), 2022
- Community Resiliency Model Training, Caldwell, ID, 2022
- Mental Health First Aid Training for Adults (on-line), 2022
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Community School Coordinator
Boise School District
10.2024 - 06.2026
Idaho Regional Coordinator (Regions 3 & 4)
Idaho Resilience Project
09.2023 - 06.2024
COVID-19 PCR Tester
Crush The Curve Idaho
09.2023 - 06.2024
Course Facilitator
Family Advocates
04.2023 - 10.2024
Bilingual Mental Health Course Facilitator
Contracted
02.2023 - Current
Community Liaison
Crush The Curve Idaho
11.2020 - 01.2023
Bilingual Desk Order Specialist
Emerson Cargo Solutions
03.2019 - 10.2020
Account Manager
Better Business Bureau (BBB)
06.2018 - 03.2019
Master of Arts - Pastoral Ministry, Concentration Hispanic Ministry
Boston College
Bachelor of Science - Business Administration, Concentration Information Systems
DeVry University
No Degree - Science & The Art of Herbalism
Rosemary Gladstar's Science & Art of Herbalism