M. Arief R. Hasyim
Supervisor, Barista
Badung,Bali
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management position. Ready to help team achieve company goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
4
4
Certifications
Work History
Shift Supervisor
PT Dufrindo Internasional (Dufry)
06.2023 - 08.2025
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Coordinated project workflows for departments.
- Supervised ongoing daily production phases.
Shop Supervisor
PT Asia Bandar Arta (Venchi)
09.2022 - 06.2023
- Streamlined operations through effective employee scheduling and task delegation.
- Assisted in visual merchandising efforts, creating appealing displays that showcased products effectively.
- Checked incoming orders and organized new stock.
- Developed strong team dynamics, fostering a positive work environment for all staff members.
- Maintained a clean and organized shop floor, promoting an inviting atmosphere for customers.
Assistant Store Manager
PT Foods Beverages Indonesia (Chatime)
08.2020 - 01.2022
- Served as backup leader in absence of store manager.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Barista
PT Foods Beverages Indonesia (Chatime)
10.2017 - 07.2020
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Shift Supervisor
PT Sari Coffee Indonesia (Starbucks)
12.2016 - 06.2017
- Handled customer engagement and ensured smooth store operations through effective partner management.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Supervised ongoing daily production phases.
- Completed store opening and closing procedures and balanced tills.
Barista
PT Sari Coffee Indonesia (Starbucks)
08.2015 - 11.2016
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Used POS system to accurately enter orders and process payments.
Education
Culinary Department
SMK Negeri 4 Yogyakarta
06.2013
Skills
Excellent logic and reasoning
Certification
Certificate of F&B training at Sheraton Mustika
Timeline
Shift Supervisor
PT Dufrindo Internasional (Dufry)
06.2023 - 08.2025
Shop Supervisor
PT Asia Bandar Arta (Venchi)
09.2022 - 06.2023
Assistant Store Manager
PT Foods Beverages Indonesia (Chatime)
08.2020 - 01.2022
Barista
PT Foods Beverages Indonesia (Chatime)
10.2017 - 07.2020
Shift Supervisor
PT Sari Coffee Indonesia (Starbucks)
12.2016 - 06.2017
Barista
PT Sari Coffee Indonesia (Starbucks)
08.2015 - 11.2016
Culinary Department
SMK Negeri 4 Yogyakarta
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