MARIO BENEDICTTO ONGKE
Jatirahayu Pondok Gede
Summary
To continue my career with an organization that will utilize my MANAGEMENT, SUPERVISION & TECHNICAL skills to benefit mutual growth and success.
Overview
28
28
years of professional experience
Work History
IT Software Quality Assurance Operation Head
Bank Tabungan Pensiunan Nasional, PT
- Review all projects in BTPN whether it follows the process defined
- Provide quality improvement feedback to project stakeholder during and after the projects
- Make sure the projects delivered within quality in terms of all deliverables
- Maintain the leveling of all application on each phase (ST and UAT) compared to production.
DevOps Implementation Project Manager
Bank Tabungan Pensiunan Nasional, PT
- Manage multiple work streams and deliver results in a timely manner
- Follow up and follow through issues and actions and drive them to closure in a timely manner
- Play the role of a system, infrastructure or environment owner
- Establish related enterprise level operations and maintenance processes according to ITIL principles
- Work closely with the Development team to identify and communicate critical paths
- Remove impediments/blockers in order to keep teams productive
- Collaborate with cross functional teams and build schedules and plans
- Identify and manage dependencies with other internal or external teams
- Handle issues and risks proactively.
IT Business Solutions btpn WOW!, Pension and Treasury Head
Bank Tabungan Pensiunan Nasional, PT
- Day to day management of IT Business Solutions for btpn WOW!, Pension and Treasury
- Providing technical coaching, mentoring and development plans for business solution team
- Creates and continually updates procedures to improve processes
- Works with department heads, elected officials and staff to develop standardized procedures related to project management and software development
- Lead technical solutioning
- Lead technical project management
- Lead vendor and solution selection
- Lead system architecture in conjunction with bank enterprise architecture
- Responsible for btpn WOW! Branchless banking (laku pandai) system
- Responsible for the supervision of teams’ performance to ensure is going in accordance with plan
- Regularly conduct regular assessment to identify any risks and provide recommendation to remediate and improve the controls within the process
- Contribute on the bank strategic plan discussion
- Audit-Compliance with organizational standards.
IT Business Solution Development Head
Bank Tabungan Pensiunan Nasional, PT
- Day to day management of IT Business Solution Development teams
- Providing technical coaching, mentoring and development plans for business solution development team
- Creates and continually updates procedures to improve processes
- Works with department heads, elected officials and staff to develop standardized procedures related to project management and software development
- Plan and look out for methods to reduce cost
- Oversee development and quality of any business solution projects
- Responsible for the supervision of teams’ performance to ensure is going in accordance with plan
- Audit-Compliance with organizational standards.
QA Outsourcing Manager
Citibank NA Indonesia, PT
- Searching, selection and hiring more than 150 QA personnel
- Managing outsource personnel
- Managing performance of staff and outsource staff
- Managing QA process.
Technology Relationship Manager Banking Application Support
Citibank NA Indonesia, PT
- Coordinate and control the design and evaluation activities, to produce the most appropriate and reliable IT system applications
- Managing outsource personnel
- Managing performance of staff and outsource staff
- Managing outsource vendors and local application vendors
- Ensuring that the system is running well
- Liaise with regional team for banking application support.
Vice President, IT DevOps and Automations
Bank Commonwealth, PT
6 2018 - Current
- Acts as a champion and cross-functional change agent in leading the organizational changes required to create and sustain enterprise digital capabilities
- Manage the DevOps team thinking strategically and driving for results
- Build a high performing team by putting people in a position to succeed and lead them to think differently and innovate
- In this role you will help them to bring out the best ideas by empowering them and leading by example to drive architecture, technical decisions, and tools/automation development
- Demonstrate very strong technical leadership and people management skills including solid communication and analytical skills with thorough understanding of product development and successful problem definition, decomposition, estimation and resolution
- Coach, mentor and lead a diverse group of lean/agile software and build/release engineers
- Work to continuously improve speed, efficiency and scalability of our systems and environments
- Have cloud experiences: AWS, Azure and private cloud
- Stay on top of the latest technologies, tools and techniques
- Tool chain managed: Openshift Container Platform, Teamcity, Sonarqube, Maven, Jfrog, Jira, Bitbucket, Jira, Confluence, Jacoco, EFK.
IT Digital Transformation - DevOps Head
Bank Tabungan Pensiunan Nasional, PT
05.2013 - 05.2018
- Manage the DevOps team thinking strategically and driving for results
- Build a high performing team by putting people in a position to succeed and lead them to think differently and innovate
- In this role you will help them to bring out the best ideas by empowering them and leading by example to drive architecture, technical decisions, and tools/automation development
- Work to continuously improve speed, efficiency and scalability of our systems and environments
- Work across functional (development, testing, deployment, systems/ infrastructure) and project teams to ensure continuous operation of all environments
- Manage, and maintain tools to automate operational processes, including continuous deployment and QA
- Work directly with agile Application Development teams to provide daily support aligned with a model of Continuous Delivery
- Own, configure, and maintain current and future automation tools for continuous integration and continuous delivery
- Define and evolve Build, Test & Release best practices which support traceability & auditability of change
- Ensure continuous availability of various tools supporting SCM & Release Management including Source Control, Continuous Integration, & Change Management
- Develop and execute automated solutions and tools to monitor and support our software development and release processes
- Build and maintain appropriate log gathering, system monitoring, and reporting infrastructures
- Directly oversee day to day DevOps squad towards progressive improvements of the platform
- Responsible for all roles and responsibility of DevOps squad for container platform and all DevOps tool chain
- Mentor junior team members and foster a collaborative, process-mature team
- Stay on top of the latest technologies, tools and techniques
- SCRUM Master for Kopassus Squad (DevOps)
- Kopassus squad is responsible for digital transformations of IT BTPN
- Responsibilities include defining operations procedures for BTPN digital initiatives, defining the SOP for all tool chains, defining RACI matrix for all tool chains, assisting in onboarding new projects that will use Agile / DevOps, assisting IT BTPN for Digital transformations, planned and managed squad budget, guided all sprints runs to completion on time, and on budget, managed project scope to ensure delivery was compliant to scope commitment, tracked and managed product backlog, burn-down metrics, velocity and task break-down, addressed problems through risk management and contingency planning
- Tool chain managed: Openshift Container Platform, Jenkins, Sonarqube, Maven, Nexus, Jira, Gitlab, Jacoco, EFK.
Local Application Tech Head (AVP)
Citibank NA Indonesia, PT
08.2008 - 04.2013
- Day to day management of Technology Local Application teams
- Providing technical coaching, mentoring and development plans for technology local application
- Creates and continually updates procedures to improve county processes
- Works with department heads, elected officials and staff to develop standardized procedures related to project management
- Plan and look out for methods to reduce cost
- Plan, budget and make sure that all local application development within budget
- Serves on the IT Steering Committee, Technology Review Board, project work groups and other large system Project Oversight Committees for portfolio and project governance
- Responsible for the supervision of teams’ performance to ensure is going in accordance with plan
- Contribute on the Bank IT strategic plan discussion
- Regularly conduct regular assessment to identify any risks and provide recommendation to remediate and improve the controls within the process
- Audit-Compliance with organizational standards
- PMO Coordinator
- Change and Release Manager
- Responsibilities include working with customers to define scope of projects, ensuring appropriate resources are assigned appropriate project activities, developing, articulating, and ensuring project milestones are met, identifying and evaluating lessons learned during project, tracking project metrics for all projects throughout the organization and maintaining centralized accountability for management of project portfolio, overseeing enterprise project management strategy, training, communication, program/project control/analysis/reporting, process development and tool development, coordinating medium to large and complex technology related projects between departments to ensure timely and efficient implementation of projects, managing the Change and Release process, identifying and implementing appropriate risk management initiatives to manage production changes, managing more than 10 projects in parallel.
QA and Release Manager
Freeport Indonesia, PT
07.2007 - 08.2008
- Manages the entire product release deployment effort, from concept to success measurement after General Availability
- Assemble the cross-functional release deployment team and gain percent of time commitments from each resource
- Lead the release deployment team towards definition of release deployment goals and manage to critical success factors
- Identify, mitigate, prioritize, manage and resolve project issues, constraints, dependencies and risks
- Possess confidence with navigating an escalation process
- Create and manage the overall release deployment project plan
- Manage project changes to schedule, budget, and scope through change control process
- Communicate status and issues to senior management and project stakeholders
- Coordinate cross-org team, proactively ensuring that teams are 'in sync' in terms of communication, schedules, issues, etc
- Manage the release deployment collaboration SharePoint site
- Facilitate decision making with stakeholders, balancing the needs of different constituencies and facilitating consensus
- Identifies, mitigates, prioritizes, manages and drives resolution of project issues, constraints, dependencies and risks
- Proactively identifies risk areas and critical items that need to be done to keep project on track
- Champion and be a key contributor of continuous improvement of project management and release deployment process best practices, using innovative ideas to increase effectiveness of organization
- Managing mostly high level projects in terms of complexity, risk, and/or business criticality while managing multiple projects at a given time, juggling activities and priorities accordingly
- Ability to facilitate resolution of software product issues
- Capable of interpreting some technical information and present/speak the information to different audiences (business owner, etc.), conveying the message in a way the audience can understand
- Understanding of process, potential issues, consequences of changes during Product Lifecycle
- Ability to gauge severity of both technical and business issues
- Provide management reporting on all activities change management, release management, and problem management, and any other reporting requirements as required by the organization
- Identify and implement appropriate risk management initiatives to manage production changes.
Principal Consultant, IT Project & Release Manager
Kuala Kamoro, PT
08.2004 - 06.2007
- Coordinate and control the design and evaluation activities, to produce the most appropriate and reliable IT system applications
- Develop, and evaluate standard policies and procedures relating with application development to ensure that all development and implementations process are in compliance with set up standard, company policies and business ethics
- Coordinate and control the identification and analysts' activities of user's requirements, to provide professional recommendation to users about the most appropriate IT solutions (resources, business process, method, application and system)
- Facilitate weekly release meetings to maintain awareness of individual project status, present the details of the release in a weekly senior management meeting, prepare various readiness assessments, understand the issues/risks with each of the release and work with the project teams to help clear their roadblocks, escalate to senior management when there are issues/risks needing additional attention, work closely with other supporting teams (communications, training, architecture, testing, etc) to ensure they are getting what they need from the project teams, and coordinate scope changes and impacts associated with the releases
- Research for new technology and applications tools in order to keep update with computer technology trends, and to minimize failure or defect possibility in the applications which will be or have been developed
- Communicates with customers or users to complete projects per user requirements, or to implement alternative approaches in searching the most optimal solutions of user business process
- Analyses user requirements, design system and manage project
- Lead and manage software development
- Managing development and enhancement of infrastructure.
Project Manager
Infoflow Solutions, PT
01.2002 - 07.2004
- Direct and manage project development from beginning to end
- Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
- Develop full-scale project plans and associated communications documents
- Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
- Liaise with project stakeholders on an ongoing basis
- Estimate the resources and participants needed to achieve project goals
- Draft and submit budget proposals, and recommend subsequent budget changes where necessary
- Where required, negotiate with other department managers for the acquisition of required personnel from within the company
- Determine and assess need for additional staff and/or Consultants and make the appropriate recruitments if necessary during project cycle
- Set and continually manage project expectations with team members and other stakeholders
- Delegate tasks and responsibilities to appropriate personnel
- Identify and resolve issues and conflicts within the project team
- Identify and manage project dependencies and critical path
- Plan and schedule project timelines and milestones using appropriate tools
- Track project milestones and deliverables
- Develop and deliver progress reports, proposals, requirements documentation, and presentations
- Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas
- Proactively manage changes in project scope, identify potential crises, and devise contingency plans
- Define project success criteria and disseminate them to involved parties throughout project life cycle
- Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work
- Build, develop, and grow any business relationships vital to the success of the project
- Develop, and evaluate standard policies and procedures relating with application development to ensure that all development and implementations process are in compliance with set up standard, company policies and business ethics
- Managing development and enhancement of infrastructure.
IT Project Manager
Triputra Adi Jaya, PT
01.2000 - 12.2001
- Direct and manage project development from beginning to end
- Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
- Develop full-scale project plans and associated communications documents
- Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
- Liaise with project stakeholders on an ongoing basis
- Estimate the resources and participants needed to achieve project goals
- Draft and submit budget proposals, and recommend subsequent budget changes where necessary
- Where required, negotiate with other department managers for the acquisition of required personnel from within the company
- Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle
- Set and continually manage project expectations with team members and other stakeholders
- Delegate tasks and responsibilities to appropriate personnel
- Identify and resolve issues and conflicts within the project team
- Identify and manage project dependencies and critical path
- Plan and schedule project timelines and milestones using appropriate tools
- Track project milestones and deliverables
- Develop and deliver progress reports, proposals, requirements documentation, and presentations
- Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas
- Proactively manage changes in project scope, identify potential crises, and devise contingency plans
- Define project success criteria and disseminate them to involved parties throughout project life cycle
- Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work
- Build, develop, and grow any business relationships vital to the success of the project
- Develop, and evaluate standard policies and procedures relating with application development to ensure that all development and implementations process are in compliance with set up standard, company policies and business ethics
- Managing development and enhancement of infrastructure.
Project Manager
Infoflow Solutions, PT
01.1996 - 12.1999
- Direct and manage project development from beginning to end
- Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
- Develop full-scale project plans and associated communications documents
- Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
- Liaise with project stakeholders on an ongoing basis
- Estimate the resources and participants needed to achieve project goals
- Draft and submit budget proposals, and recommend subsequent budget changes where necessary
- Where required, negotiate with other department managers for the acquisition of required personnel from within the company
- Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle
- Set and continually manage project expectations with team members and other stakeholders
- Delegate tasks and responsibilities to appropriate personnel
- Identify and resolve issues and conflicts within the project team
- Identify and manage project dependencies and critical path
- Plan and schedule project timelines and milestones using appropriate tools
- Track project milestones and deliverables
- Develop and deliver progress reports, proposals, requirements documentation, and presentations
- Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas
- Proactively manage changes in project scope, identify potential crises, and devise contingency plans
- Define project success criteria and disseminate them to involved parties throughout project life cycle
- Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work
- Build, develop, and grow any business relationships vital to the success of the project
- Develop, and evaluate standard policies and procedures relating with application development to ensure that all development and implementations process are in compliance with set up standard, company policies and business ethics
- Managing development and enhancement of infrastructure.
Managerial Summary
- More than 20 years of extensive work experience in IT.
- 12 years extensive work experience in leading and managing development and implementation projects.
- 8 years extensive work experience in general IT management.
- 9 years extensive work experience in IT Banking
- 4 years extensive work experience in Governance function to assist corporation in running the business without compromising the required controls.
- 5 years extensive work experience in QA and release management
- 4 years extensive work experience in PMO
- 2 years extensive work experience in data warehouse and business intelligence
- 2 years extensive work experience in branchless banking and digital banking
- 1.5 years extensive work experience in managing more than 80 outsources personnel in UAT Tester, UAT Analyst, and Assistant Manager.
- 2 years extensive work experience on DevOps and container platform
- 2 years extensive work experience in leading digital transformations
Timeline
IT Digital Transformation - DevOps Head
Bank Tabungan Pensiunan Nasional, PT
05.2013 - 05.2018
Local Application Tech Head (AVP)
Citibank NA Indonesia, PT
08.2008 - 04.2013
QA and Release Manager
Freeport Indonesia, PT
07.2007 - 08.2008
Principal Consultant, IT Project & Release Manager
Kuala Kamoro, PT
08.2004 - 06.2007
Project Manager
Infoflow Solutions, PT
01.2002 - 07.2004
IT Project Manager
Triputra Adi Jaya, PT
01.2000 - 12.2001
Project Manager
Infoflow Solutions, PT
01.1996 - 12.1999
IT Software Quality Assurance Operation Head
Bank Tabungan Pensiunan Nasional, PT
DevOps Implementation Project Manager
Bank Tabungan Pensiunan Nasional, PT
IT Business Solutions btpn WOW!, Pension and Treasury Head
Bank Tabungan Pensiunan Nasional, PT
IT Business Solution Development Head
Bank Tabungan Pensiunan Nasional, PT
QA Outsourcing Manager
Citibank NA Indonesia, PT
Technology Relationship Manager Banking Application Support
Citibank NA Indonesia, PT
Vice President, IT DevOps and Automations
Bank Commonwealth, PT
6 2018 - Current
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