Marisah S.E
Administration Business Relation Officer
Jakarta Selatan
Summary
Problem-solving oriented with 4 years of work experience, making me a person who can grow, build and maintain the abilities I have in communication, synergistic collaboration, negotiation, seeing business opportunities and with high integrity in carrying out responsibilities. My greatest achievement is being a journal writer published in the international standard JEMBATAN UNSRI Management Scientific Journal [ejournal.unsri.ac.id/index.php/jembatan/article/view/14542]. As well as the issuance of the Innovation Decree of the RUNITAS team selected by the Deputy Director of Region IV of the Health Social Security Administering Agency [NUMBER 76 of 2024]
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Administration Business Relation Officer
BPJS Kesehatan
South Jakarta
08.2023 - Current
- Carrying out administrative activities, updating data transfer and participant registration via the Membership Application
- Data reconciliation, Coex data using Ms Excel
- Deactivate data, collect, report and summarize official data and records via the Edabu app
- Carry out direct services/MCS to certain scheduled work units
- Support and participate in other activities carried out by the Branch Office
- Improved department efficiency by streamlining and implementing policies and processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
Public Relations Staff Member
PT UTAMA
08.2022 - 08.2023
- Concept mapping and designing Social Media Posts
- Company Promotion Development Strategy
- Established positive relationships with customers and other staff members.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
Caller Survey & Quality Control
PT Morrigan Service
South Jakarta
01.2022 - 12.2022
- Analyzing customer satisfaction with the programs that have been provided
- Carry out project-based surveys and ensure high-quality survey results.
- Achieved high-quality communication with customers, using active listening and clear verbal skills to address concerns accurately.
- Collaborated with internal departments to resolve complex issues, ensuring a seamless experience for the customer.
- Maintained comprehensive knowledge of products and services offered, enabling accurate responses to customer inquiries.
- Supported team performance by sharing best practices in call handling techniques and problem-solving strategies.
Education
Bachelor of Science - Manajemen
University of Sriwijaya
Palembang 01.2017 - 01.2021
Skills
- Ms Office
- Strategic planning
- Critical Thinking
- Problem solving
- Team Work and communication
- Leadership
- Marketing
Leadership And Activities
- KMKC/Cempaka Subdistrict Student Families, 2017, Public Relations/Core Committee at the KMKC Celebration event with participants as many as 300 junior high school students from the Cempaka subdistrict, East OKU Regency.
- IMAJE / Management Student Association, 2017-2018, Member in the Public Relations Department
- BEM KM UNSRI/Student Executive Board UNSRI Student Family 2017-2019, Expert Staff to the Ministry of Women's Empowerment (Director General of Studies and Problems)
- BO. Entrepreneurship, 2018, General Secretary
- South Sumatra Hijab Princess Finalist, 2020
Timeline
Administration Business Relation Officer
BPJS Kesehatan
08.2023 - Current
Public Relations Staff Member
PT UTAMA
08.2022 - 08.2023
Caller Survey & Quality Control
PT Morrigan Service
01.2022 - 12.2022
Bachelor of Science - Manajemen
University of Sriwijaya
01.2017 - 01.2021
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