Marissa Galvez
Bellevue
Summary
Highly-motivated bilingual employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
Work History
Patient Access Specialist III
ST Lukes
12.2024 - Current
- Facilitated patient registration processes, verifying insurance information and demographic details.
- Answered incoming calls, scheduled appointments and scan medical records.
- Assisted patients with inquiries regarding services, financial options, and appointment availability.
- Monitored and maintained accurate patient records, ensuring data integrity and compliance with regulations.
- Accurately transcribed physicians medical orders, ensuring compliance with facility protocols.
Personal Banker
D.L. Evans Bank
03.2021 - 12.2024
- Provided customer service to clients, including answering questions and resolving issues.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Processed loan applications according to established guidelines.
- Reviewed existing accounts for accuracy of information and compliance with regulations.
- Recognized opportunities for cross-selling additional banking products or services.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
Client Relations Consultant
U.S. Bank
06.2016 - 03.2021
- Developed and maintained relationships with clients through regular communication.
- Delivered excellent customer service using effective interpersonal and problem-solving skills.
- Analyzed internal control reports to ensure compliance with regulations.
- Managed the reconciliation of various accounts including checking, savings, loans.
- Provided customer service to bank customers, addressing questions and concerns in a professional manner.
Education
High School Diploma -
Wood River High School
Hailey, ID01-2010
Skills
- Bilingual (English, Spanish)
- Attention to Detail
- Customer Service
- Self Motivation
- Multitasking
- Service Recommendations
Timeline
Patient Access Specialist III
ST Lukes
12.2024 - Current
Personal Banker
D.L. Evans Bank
03.2021 - 12.2024
Client Relations Consultant
U.S. Bank
06.2016 - 03.2021
High School Diploma -
Wood River High School