Mark Johnson
Boise
Summary
Educational leader with a strong history of creating engaging programs and enhancing learning environments. Proven expertise in analytical thinking and conflict resolution, leading to effective instructional strategies. Demonstrated ability to drive student success through innovative approaches and collaboration.
Overview
15
15
years of professional experience
Work History
Director of Instruction
Hillcrest Country Club
Boise
03.2024 - 03.2026
- Developed engaging educational programs for diverse membership demographics.
- Implemented technology tools to streamline lesson scheduling and communication.
- Collaborated with management to align educational offerings with club objectives.
- Fostered a positive learning environment through effective communication and support strategies.
- Organized special events to promote educational initiatives within the community.
- Researched best practices in instructional strategies from around the world.
- Provided club fitting services to help customers choose the best clubs for their game.
- Conducted club fitting sessions for customers looking for new clubs or wanting adjustments made to current clubs.
- Provided knowledgeable advice to golfers regarding club fitting and ball flight analysis.
1st Assistant Golf Professional
Hillcrest Country Club
Boise
02.2011 - 03.2024
- Assisted in daily operations of golf course and pro shop activities.
- Organized and facilitated member tournaments and special events at the club.
- Provided exceptional customer service to members and guests during visits.
- Maintained inventory of golf equipment and merchandise for optimal sales.
- Collaborated with head professional on staff training and development programs.
- Coordinated tee time scheduling to enhance member experience and flow.
- Demonstrated proper golf techniques during lessons for players of all levels.
- Conducted clinics for juniors and adults at both beginner and advanced levels.
- Performed administrative duties such as preparing reports and correspondence; receiving payments; balancing accounts; processing invoices; reconciling discrepancies.
- Provided guidance to members regarding rules of play and etiquette on the golf course.
- Provided instruction to individuals or groups in playing the game of golf.
- Responded promptly to customer complaints or concerns in a courteous manner.
- Trained staff on golf-related topics such as customer service standards, rules and regulations.
- Assisted in organizing and running golf tournaments, including registration, scoring, and prize distribution.
- Supervised staff of caddies, cart attendants and outside services personnel.
- Maintained accurate records of all golf related activities, including membership data, tournament results, financial transactions.
- Resolved conflicts between customers or staff in a professional manner.
Education
High School Diploma -
Vintage High School
Napa, CA05-1988
Some College (No Degree) - Business Administration and Management
New Mexico State University
Las Cruces, NMSkills
- Strong work ethic
- Excellent communication
- Analytical thinking
- Decision-making
- Time management abilities
- Multitasking
- Inventory management
- Teaching excellence
- Instructional leadership
- Teaching methodologies
- Attention to detail
- Conflict resolution
- Team leadership
- Educational program development
- Club fitting expertise
- Punctual and dependable
Timeline
Director of Instruction
Hillcrest Country Club
03.2024 - 03.2026
1st Assistant Golf Professional
Hillcrest Country Club
02.2011 - 03.2024
High School Diploma -
Vintage High School
Some College (No Degree) - Business Administration and Management
New Mexico State University