Marli Smith
Idaho Falls,Idaho
Summary
Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated service and product expertise, including competitive offerings, pricing and market positioning. Proficient AGM delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in customer service and leadership.
Overview
5
5
years of professional experience
Work History
Shift Lead/Assistant Manager
Jamba Juice
05.2021 - Current
- Made high quality smoothies and bowls for guests.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Counted deposits, created change orders, and made trips to the bank.
- Solved any problems with guests and worked with customers to provide satisfaction to them.
- Counted inventory and placed store orders.
- Completed reports and managed scheduling.
Ice Cream Scooper/Register
Reeds Dairy
04.2020 - 05.2021
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Operated cash register, taking payments and issuing customer receipts.
- Maintained cleanliness and organization in establishment.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Kept tidy and organized area to comply with cleanliness standards.
- Carried out cash and card transactions quickly and thoughtfully.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Demonstrated continuous knowledge of menu and service offerings, promotional products and new flavors.
Retail Sales Associate
Hope Ave
10.2020 - 02.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases and locate items.
- Promoted seasonal clothing and candles.
- Used POS system to process sales, returns, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed freight and put all new products into the system.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Customer Service Representative
D&L Cleaners
09.2019 - 03.2020
- Folded clothing and tagged each piece of clothing for the correct date it would be cleaned.
- Recorded each customer's clothing pieces in the computer.
- Organized clothing into correct bin to be cleaned.
- Bagged items and hung them up in correct place to be picked up.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Snow Cone Maker
Tropical Sno
04.2018 - 08.2019
- Greeted incoming customers and provided reliable, friendly customer service.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Kept tidy and organized area to comply with cleanliness standards.
- Processed sales transactions for cash, debit, and credit purchases.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Notified supervisor and peers of low product inventory and customer complaints.
Education
No Degree - Health Occupations
Idaho State University
Pocatello, ID06.2026
High School Diploma -
Skyline High School
Idaho Falls, ID05.2022
Skills
- Sales Initiatives
- Workflow Processes
- Signage Changes
- Performance Strategies
- Proper Food Handling
- Visual Merchandising
- Billing and Payment Processing
- Workflow Schedules
- Workplace Safety
- Job Assignments/Training
- POS Inventory System Operation
Timeline
Shift Lead/Assistant Manager
Jamba Juice
05.2021 - Current
Retail Sales Associate
Hope Ave
10.2020 - 02.2021
Ice Cream Scooper/Register
Reeds Dairy
04.2020 - 05.2021
Customer Service Representative
D&L Cleaners
09.2019 - 03.2020
Snow Cone Maker
Tropical Sno
04.2018 - 08.2019
No Degree - Health Occupations
Idaho State University
High School Diploma -
Skyline High School
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