Marlia Lidwina Sagala
Relationship Officer
Medan,SU
Summary
Dynamic finance professional with a proven track record at Bank BRI, excelling in relationship management and financial advising. Skilled in optimizing cash flow and enhancing customer satisfaction through effective communication and problem resolution. Adept at cross-selling financial solutions, contributing to business development and client loyalty.
Overview
17
17
years of professional experience
Work History
Relationship Banker
Bank BRI
Medan, Indonesia
06.2012 - Current
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
Finance Officer
PT Basuki Rahmanta Putra
Medan, Indonesia
07.2011 - 06.2012
- Optimized cash flow management, ensuring timely payment of invoices and reducing outstanding debts.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
Accounting and Finance Intern
PT Capella Multidana
Medan, Indonesia
06.2009 - 06.2011
- Verified financial journals for clarity and completion under supervisor direction.
- Ensured accurate bookkeeping by reconciling accounts and resolving discrepancies on a regular basis.
- Assisted with account reviews and preparation for account reviews.
- Drafted financial reports to support comprehensive investigations.
Education
Bachelor of Science - Accounting
Universitas Sumatera Utara
Medan, Indonesia 04.2001 -
Skills
Relationship building and management
Financial advising
Recordkeeping requirements
Policy development and implementation
Banking
Business development
Loan origination
Debt restructuring
Creative thinking
Teamwork
Multitasking
Excellent communication
Timeline
Relationship Banker
Bank BRI
06.2012 - Current
Finance Officer
PT Basuki Rahmanta Putra
07.2011 - 06.2012
Accounting and Finance Intern
PT Capella Multidana
06.2009 - 06.2011
Bachelor of Science - Accounting
Universitas Sumatera Utara
04.2001 -