Marlys Bailey
Middleton,Idaho
Summary
Healthcare professional with strong record in overseeing operations and driving growth. Adept at team collaboration, strategic planning, and adapting to evolving business needs. Strong skills in financial management, staff development, and customer relationship enhancement. Known for reliability and achieving impactful results.
Overview
8
8
years of professional experience
Work History
Branch Director
Canyon Home Care & Hospice
02.2023 - 02.2025
- Achieved consistent growth in revenue generation by developing new business relationships and nurturing existing partnerships.
- Established lasting relationships with customers by showing appreciation and inviting feedback on products and services.
- Monitored processes and procedures, verifying department compliance with CHAP and State regulations.
- Developed internal talent by identifying high-potential employees for leadership roles within the organization''s succession plan.
- Supported department of 38 employees by answering questions and providing one-on-one mentoring.
- Conducted regular performance evaluations for staff members, providing constructive feedback and facilitating professional development opportunities.
- Led a team of professionals to deliver exceptional customer service, resulting in increased client satisfaction scores.
- Managed branch budget effectively, ensuring optimal resource allocation and cost control measures were in place.
- Enhanced branch performance by implementing effective management strategies and streamlining operations.
- Established efficient communication channels between departments to facilitate smooth functioning of daily operations.
- Cultivated a positive work environment that fostered collaboration, teamwork, and high employee morale.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Administrator
LUNA Hospice House and Assisted Living
05.2022 - 02.2023
- Oversaw the day to day operations of an Assisted Living that specialized in the care of residents at end of life. Worked with families and patients on admission to ensure a smooth transition process. Hired and maintained positive work relationships with house staff and promoted the house in the community. Worked closely with outside referral sources to maintain census and positive reviews within the community. Maintained employee education as required by the State of Idaho and controlled expenses to meet financial goals of the owners.
Executive Director
Doctor's Hospice of Idaho
05.2019 - 05.2022
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Represented organization to local public by giving presentations and speeches and participating in community events.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Boosted team productivity and morale by developing comprehensive employee training and development program.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Led organization through significant transition period, maintaining stability and focus on strategic goals.
Regional Assisted Living Executive Director
Enlivant Senior Living
03.2018 - 05.2019
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Collaborated with external organizations including non-profits, businesses and government agencies to create mutually beneficial partnerships.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Increased organizational efficiency by streamlining processes and implementing new systems.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Boosted team productivity and morale by developing comprehensive employee training and development program.
Hospice Community Liasion
Doctor's Hospice of Idaho
10.2016 - 02.2018
- Strengthened community partnerships by organizing and attending collaborative events. Built census and meant monthly goals as set by management. First year in business achieved 120 community referrals.
- Communicated with community members to assess concerns or current issues and identify corrective measures.
- Increased awareness of available programs and services through targeted outreach efforts.
- Leveraged social media platforms to share information resources and success stories with a wider audience.
- Facilitated open lines of communication between the organization and the community, fostering strong relationships.
Education
CNA License - CNA And General Studies
Treasure Valley Community College
Ontario, OR02-1999
Skills
- Community engagement
- Community partnerships
- Operations management
- Community resource knowledge
- Office administration
- Innovation and creativity
- Community networking
- Customer service
- Team player
- Personable and approachable
- Excellent time management skills
- Relationship development
Timeline
Branch Director
Canyon Home Care & Hospice
02.2023 - 02.2025
Administrator
LUNA Hospice House and Assisted Living
05.2022 - 02.2023
Executive Director
Doctor's Hospice of Idaho
05.2019 - 05.2022
Regional Assisted Living Executive Director
Enlivant Senior Living
03.2018 - 05.2019
Hospice Community Liasion
Doctor's Hospice of Idaho
10.2016 - 02.2018
CNA License - CNA And General Studies
Treasure Valley Community College
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