Martha Ayala Rico
McCall
Summary
Dynamic Spa Attendant with a proven track record at Shore Lodge, excelling in customer service and maintaining pristine environments. Skilled in cleaning and sanitation, I enhanced guest satisfaction through effective inventory management and team collaboration. Recognized for training new staff and implementing guest feedback to elevate the overall spa experience.
Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
1
1
year of professional experience
Work History
Spa Attendant
Shore Lodge
03.2024 - Current
- Provided exceptional customer service to enhance guest experience and satisfaction in spa facilities.
- Maintained cleanliness and organization of treatment rooms, relaxation areas, and common spaces.
- Assisted with inventory management, ensuring adequate stock of supplies for spa operations.
- Collaborated with team members to deliver seamless service during peak hours and special events.
- Monitored equipment functionality and reported maintenance issues to ensure safety standards.
- Implemented feedback from guests to improve service delivery and overall spa atmosphere.
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
- Carried out regular walk throughs of entire spa to verify cleanliness.
Public Area Attendant
Shore Lodge
03.2024 - Current
- Maintained cleanliness and organization in public areas, ensuring guest satisfaction.
- Responded promptly to guest inquiries, fostering a welcoming environment.
- Assisted other departments as necessary, providing additional support during peak occupancy periods or staff shortages.
Education
GED -
HEP Program
Boise, ID05-2024
High School Diploma -
Escuela Preparatoria No15 U De G
Jalisco, Mexico12-2021
Skills
- Cleaning and sanitation
- Opening and closing procedures
- Restocking management
- Spa tours
- Housekeeping
- Multitasking
- Bilingual
Timeline
Spa Attendant
Shore Lodge
03.2024 - Current
Public Area Attendant
Shore Lodge
03.2024 - Current
GED -
HEP Program
High School Diploma -
Escuela Preparatoria No15 U De G
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