Martin Luthfi

Basically, my job at DHL Express Indonesia as a Customer Service Advisor is not only to serve customers who come to us. I also run all the company pillars that are mandatory to keep the company running and still be able to serve the needs of customers. working in this company has made me learn a lot about strong management systems, constructive group work, and the spirit to bring significant positive changes. And all of that is done under quite challenging pressure, in order to keep everything running well and smoothly. all customer data is also kept confidential, I get training in every quarter, I get guidance and assurance for my work. starting from receiving customer complaints, to serving basic customer needs in shipping goods or documents to facilitate their needs.

• Collect customer information and explore the potential of consumptive style around the store, Creating exciting promotions and activities for regular customers and prospective customers, Make mutually beneficial cooperation to some businesses around the shop, Increase the sales turnover of the store, Responsible for the quality and service, Update all the activities of the store through Social Media Marketing and Promotion.
• Mentored local personnel on best practices and protocols to maximize productivity.

• Maintenance Corporate network, Provides network services and solutions regarding customer data base, Provides services knowledge regarding product services, Develop the right services to increase customer satisfaction.
• Used ticketing systems to manage and process support actions and requests.

• Record goods in and out ( Stock In /Out ), Serve and provide product knowledge to customers, Maintenance of cutlery and Cleaning up the store.
• Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.

• Providing knowledge, and serve food and beverages to guests at the hotel restaurant cruise ship, Collect data and information from regular guests new guests to know the exact number of each trip, Maintenance of cutlery.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

• Receive files from related divisions of the program, the documents or the latest information and conduct validation research, point of sales, branding knowledge and review the information to minimize misinformation, Upload that information into a special program internally as a valid basic information for customer service and information for employees, Reviewing and improve existing programs in the field according PIC request related programs.
• Gathered, organized and input information into digital database.