MARVIN ISENGE
Brussels
Summary
Dynamic professional seeking to transition into the real estate industry. Adept at building relationships, delivering excellent customer service, and understanding market trends. Committed to ongoing professional development and eager to obtain relevant certifications to enhance industry knowledge and expertise.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Regulatory and Compliance consultant
ERNST&YOUNG
11.2021 - 03.2024
- Conducted thorough audits of internal operations, identifying areas for improvement and recommending corrective actions.
- Reduced the potential for fines and penalties by proactively monitoring changes in regulatory requirements and updating policies accordingly.
- Provided comprehensive support to clients during regulatory examinations, ensuring a smooth and efficient process.
- Assisted investigation and risk management teams with fraud investigations and risk identification.
- Developed risk assessment models to identify potential compliance risks.
AML Analyst
DEGROOF PETERCAM PRIVATE BANK
11.2020 - 10.2021
- Investigated fraud referrals and performed research to minimize risk and resolve inquiries.
- Strengthened AML compliance by conducting thorough risk assessments and monitoring transactions.
- Reduced false positive alerts through effective implementation of risk-based monitoring systems.
- Supported management in developing comprehensive AML policies and procedures to ensure regulatory compliance.
- Conducted due diligence investigations to mitigate potential risks associated with high-risk customers.
Travel Experience
Australia, Cambodia, Thailand
01.2019 - 10.2020
Credit Advisor
ING BANK
01.2017 - 08.2018
- Built strong relationships with clients through regular follow-ups and updates, ensuring their ongoing trust and loyalty.
- Assisted clients in obtaining loans for various purposes, resulting in increased loan approvals and client satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
MSc. in Management -
LOUVAIN SCHOOL OF MANAGEMENT
Belgium01.2017
Master in Law -
UNIVERSITÉ CATHOLIQUE DE LOUVAIN
Belgium 01.2017 -
Master in Law - Exchange program -
UNIVERSITAT POMPEU FABRA
Spain06.2015
Bachelor in Law -
UNIVERSITÉ CATHOLIQUE DE LOUVAIN
Belgium06.2013
Skills
- Presenting
- Client-oriented
- Client management
- Active Listening
- Problem solving
- Risk Management
- Adaptability
- Interpersonal Skills
- Client Needs Assessment
Timeline
Regulatory and Compliance consultant
ERNST&YOUNG
11.2021 - 03.2024
AML Analyst
DEGROOF PETERCAM PRIVATE BANK
11.2020 - 10.2021
Travel Experience
Australia, Cambodia, Thailand
01.2019 - 10.2020
Credit Advisor
ING BANK
01.2017 - 08.2018
Master in Law -
UNIVERSITÉ CATHOLIQUE DE LOUVAIN
01.2017 -
MSc. in Management -
LOUVAIN SCHOOL OF MANAGEMENT
Master in Law - Exchange program -
UNIVERSITAT POMPEU FABRA
Bachelor in Law -
UNIVERSITÉ CATHOLIQUE DE LOUVAIN