Mary Jordan
Nampa
Summary
Experienced and dedicated owner of a commercial construction business, managing a team of 25+ crew members for large-scale projects. Proven success in completing projects on time and within budget. Skilled in team leadership and client satisfaction with well-renowned companies such as the MGM Resort in Las Vegas.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Package Handler/Senior Quality Assurance Engineer
FEDEX GROUND
Boise
04.2023 - Current
- Loaded and unloaded packages from delivery trucks efficiently.
- Sorted packages by destination and ensured accurate placement.
- Operated conveyor systems to transport packages to designated areas.
- Loaded and unloaded packages from delivery trucks efficiently.
- Maintained cleanliness and organization in the work area consistently.
- Inspected packages for damage and reported issues promptly.
- Collaborated with team members to streamline package handling processes.
- Assisted in loading delivery trucks with prepared packages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Inspected packages for damages or defects and recorded any issues found.
- Assisted in training new employees on package handling processes.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
OWNER / OPERATOR
Pioneer Construction & Events production
San Diego
01.2011 - Current
- Established and managed a construction company, overseeing residential, commercial and corporate event projects across Idaho and Nevada.
- Developed client relationships with prominent companies like MGM, resulting in repeat business and referrals.
- Led 25 crew members in executing each project, ensuring deadlines were met.
- Managed subcontractors, vendors, and suppliers overseeing all project aspects.
- Oversaw each project, from initial marketing, planning and budgeting, securing supplies to the completion of the project.
- Managed daily operations of construction projects and corporate events.
- Coordinated logistics for equipment and supplies across multiple job sites.
- Supervised a team of contractors and staff to ensure project completion.
- Developed project timelines and budgets to guide event execution.
- Collaborated with clients to design customized event experiences and services.
- Implemented safety protocols and ensured compliance on job sites.
- Negotiated contracts with vendors for materials and services required.
- Trained new employees on operational procedures and best practices.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Negotiated contracts with clients for products or services rendered by the company.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Created marketing strategies to drive revenue and increase brand visibility.
- Established pricing models that balanced competitiveness with profitability goals.
- Identified potential risks associated with operations in order to minimize liabilities.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Provided leadership support for team members through coaching and mentorship programs.
- Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
- Organized events such as trade shows or conferences in order to promote brand awareness.
MANAGER
Vape
Boise
12.2020 - 01.2023
- Successfully led a team of 5 employees in the store's day-to-day operations.
- Created and implement effective strategies to ensure sales goals were met.
- Oversaw inventory management, including ordering product, receiving, and restock levels.
- Trained new employees to ensure accurate product knowledge.
- Provided an exceptional customer service experience.
ASSISTANT MANAGER
Family Dollar
Filer
01.2018 - 01.2020
- Managed the stores day-to-day operations, including staff supervision and scheduling.
- Partnered with the store manager to create and implement employee schedules.
- Addressed customer concerns and complaints.
- Assisted store manager with training of new employees.
- Restocked merchandise and ensured a clean and organized store.
NIGHT SUPERVISOR
Dennys
Moore Park
01.2012 - 01.2014
- Assisted management in overseeing operations of the restaurant.
- Greeted customers and ensured meal orders were correctly prepared and served in a timely manner.
- Addressed customer feedback and provided a good customer experience.
- Managed product inventory and ordered supplies when needed.
Education
Flager Construction Opps - Construction And Traffic Control
Canyon Vocational School
Nampa, ID 01.2011 - 01.2012
Skills
- STRONG CUSTOMER SERVICE SKILLS
- TRAINING AND DEVELOPMENT SKILLS
- RESIDENTIAL AND COMMERCIAL CONSTRUCTION MANAGEMENT
Certification
- Bartender Mixology Certification
- Certified Traffic Control Flagger
- Business Management Certification
Projects
Provided contract work for the Raider Stadium construction.
Timeline
Package Handler/Senior Quality Assurance Engineer
FEDEX GROUND
04.2023 - Current
MANAGER
Vape
12.2020 - 01.2023
ASSISTANT MANAGER
Family Dollar
01.2018 - 01.2020
NIGHT SUPERVISOR
Dennys
01.2012 - 01.2014
OWNER / OPERATOR
Pioneer Construction & Events production
01.2011 - Current
Flager Construction Opps - Construction And Traffic Control
Canyon Vocational School
01.2011 - 01.2012