MARY MATHEW
Trivandrum
Summary
Transformational Business Operations Leader with over 20 years of experience implementing enterprise change. Develop and optimize operating models, establish governance frameworks, and drive accountability for outcomes. Coordinate cross-functional initiatives across sales, finance, legal, procurement, HR, and partner ecosystems in APAC, UK, US, and the Middle East.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Account Partner Strategist / Business Program Manager, APJ
Microsoft India, Industry Solution Delivery
01.2022 - Current
- Partner with Vice Presidents, regional and global leaders across Microsoft and strategic partner organizations to translate business priorities into aligned workstreams, governance mechanisms and operating outcomes.
- Lead strategic engagements with global system integrators and advisory partners including EY, PwC, IBM, KPMG, Infosys, HCL and Kyndryl, strengthening onboarding, commercial readiness, capability alignment and compliance-aware execution.
- Lead execution rhythms for complex partner and cloud-services programmes, clarifying ownership, sequencing priorities, surfacing blockers and enabling timely cross-functional decisions.
- Drove complex multi-country partner initiatives and escalations, establishing decision paths, governance forums and action tracking to enhance leadership visibility and maintain initiative momentum.
- Orchestrated collaboration across sales, delivery, finance, legal, procurement, compliance, operations and partner teams, aligning matrixed stakeholders and geographies to drive cohesive outcomes.
- Prepare executive-ready narratives that consolidate business context, performance signals, risks, options, recommendations and next steps for leadership and governance discussions.
- Championed AI-first ways of working using Microsoft Copilot to enhance program productivity, improve communication quality and facilitate effective knowledge synthesis among stakeholders.
- Coach and mentor colleagues across time zones and contribute to organizational capability, engagement and team effectiveness.
Resource Manager / Assistant Resource Manager
QBurst Technologies, Global IT Services & Outsourcing
04.2013 - 01.2022
- Led workforce strategy, resource governance and delivery operations supporting 1,600 employees across UK, US, APAC and Middle East portfolios.
- Improved utilisation by 40% and profitability by 30% through resource-mix optimisation, bottleneck removal and stronger governance systems.
- Collaborated with senior business and delivery leaders on capacity planning, portfolio priorities, talent readiness, utilization, margin performance, and operational risk to enhance resource alignment.
- Streamlined onboarding, allocation, release, timesheet, and accounts-receivable processes to increase speed and accuracy in operations.
- Built executive reporting across financial, HR, utilization and gross-margin measures to strengthen leadership visibility and decision-making.
- Established a 500+ seat e-ODC for a Japanese client, integrating HR, service governance, operational readiness and executive reporting.
- Led recruitment, training, coaching, and succession planning initiatives to align workforce capabilities with delivery demand.
Senior Team Lead / Group Lead, Business Operations & Shared Services
RM Education Solutions India
06.2006 - 04.2013
- Led Sales Support, Pre-Sales, Order Entry, Customer Services, PMO and Hardware Solutions, including high-priority customer escalations.
- Established KPIs and governance disciplines aligned to organisational priorities, driving Order-to-Cash improvement.
- Supported Fixed Bid, T&M and e-ODC commercial models, enabling monthly orders worth millions of pounds through a 24-hour quote turnaround.
- Prepared program and performance updates for senior management and Board stakeholders, enhancing visibility during business reviews.
- Built shared-services capability by transitioning 15+ projects into India with programme plans, risk assessments, operating frameworks and business continuity controls.
- Directed configuration and quality audits as Configuration Lead, managing services knowledge library to ensure compliance and quality standards.
- Created technical documentation for knowledge team, Services.
Education
PG Diploma - Human Resource Management
Symbiosis Centre For Distance Learning
PuneBachelor of Engineering - Computer Science
SRM Engineering College
ChennaiSkills
- Executive partnership
- Program leadership
- Strategy & Operations
- Business Transformation
- Operational Excellence
- Operating Model Design
- Organizational Effectiveness
- Executive Advisory
- Strategic Planning
- Portfolio Governance
- KPI governance
- Cross-functional leadership
- Partner & Commercial Governance
- Risk & Compliance
- Change management
- Cloud Solutions Delivery
EXECUTIVE VALUE PROPOSITION
- VP & EXECUTIVE PARTNERSHIP: Partners with Vice Presidents and leadership teams across Microsoft and strategic partner organisations to create clarity, alignment and disciplined follow-through.
- STRATEGY TO EXECUTION: Converts complex priorities into operating plans, decision forums, milestones, accountable ownership and measurable business outcomes.
- ENTERPRISE ORCHESTRATION: Connects matrixed functions, geographies and partner ecosystems through concise insights, risk visibility, governance and executive reviews.
Certification
Microsoft Certified Azure AI Fundamentals (AI-800); AB-731 AI / Copilot Certification; Certified ScrumMaster; iTIL; ISO 9001 / ISO 27001 Internal Auditor; HR Analytics, IIM Rohtak; CCNA.
Affiliations
- Give Campaign/Helping Hands - Volunteer
- Career Week - v-team member
- Quality Task Force
- Odyssey - Mentoring Program
- Fire & Safety Officer
RECOGNITION
Awards: Microsoft Rise Award, FY25 Q3; Microsoft Rise Award, FY22 Q1; ISD Excellence Award, FY25 H1; RM Education Annual Customer Experience Award; Quality Team of the Year.
Personal Information
Title: DIRECTOR, STRATEGY & OPERATIONS | ENTERPRISE PROGRAMME LEADERSHIP | BUSINESS TRANSFORMATION
SELECTED LEADERSHIP IMPACT
- Executive partnership: Worked across Vice Presidents and senior leaders within Microsoft and partner organisations to align priorities, surface risks and enable timely decisions.
- Operational scale: Managed workforce planning, allocation and delivery governance for 1,600 employees across UK, US, APAC and Middle East portfolios.
- Business performance: Increased resource utilisation by 40% and profitability by 30% through resource-mix optimisation, reporting discipline and stronger governance.
- Operating model transformation: Established a 500+ seat governed e-ODC with HR, service governance, operational readiness and executive reporting for a Japanese client.
- Shared services transformation: Transitioned 15+ projects into India Shared Services using programme plans, risk assessments, operating frameworks and business continuity controls.
- Executive governance: Built leadership-ready reporting, KPI disciplines, risk views and decision support across complex regional and global stakeholder environments.
Timeline
Account Partner Strategist / Business Program Manager, APJ
Microsoft India, Industry Solution Delivery
01.2022 - Current
Resource Manager / Assistant Resource Manager
QBurst Technologies, Global IT Services & Outsourcing
04.2013 - 01.2022
Senior Team Lead / Group Lead, Business Operations & Shared Services
RM Education Solutions India
06.2006 - 04.2013
PG Diploma - Human Resource Management
Symbiosis Centre For Distance Learning
Bachelor of Engineering - Computer Science
SRM Engineering College