Mary Ratliff
Hailey
Summary
Dynamic accounting professional with a Bachelor of Science in Accounting and over 15 years of experience driving customer success and operational excellence across diverse sectors, including government, healthcare, technology, and service industries. Expertise in financial management, payroll processing, and fostering cross-functional collaboration consistently results in enhanced organizational efficiency and improved customer experiences. Recognized for transforming complex challenges into streamlined solutions through a calm, proactive, and empathetic approach. Committed to leveraging technical skills and industry knowledge to deliver impactful results in fast-paced environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Bookkeeper
Boulder Mountain Bookkeeping
01.2025 - Current
- Maintain accurate financial records by categorization and recording daily transactions, reconciling bank statements, month end, reporting, and analysis.
- Process payroll, accounts payable and receivable, ensuring timely payments and invoicing accuracy.
- Financial management for numerous local organizations to include taxes, bill management, and customer service.
Caregiving Manager
Blaine County Senior Connection
01.2021 - 01.2024
- Built trust-based relationships with over 100+ clients, managing care plans, scheduling, and compliance while maintaining confidentiality.
- Led a team while providing recruiting, onboarding, training, as well as continuous development.
- Acted as primary liaison between clients, state/federal agencies, and internal teams including audits and claims processing to maintain compliance.
Operations Manager
Custom Water
01.2019 - 01.2020
- Managed end-to-end order fulfillment for major clients including Saks Fifth Avenue and BMW dealerships across four manufacturing partners across the United States including logistics.
- Delivered high-touch customer service, resolving issues swiftly and maintaining long-term relationships.
- Maintained financial records in QuickBooks and responded to customer inquiries with speed and empathy.
Human Resource/Business Manager
All Seasons Landscaping
01.2016 - 01.2019
- Top aid and gatekeeper for the President to include employee/customer relations, problem-solver, and operations management.
- Created and led monthly team training, reviews, and salary adjustments for 75+ employees.
- Streamlined onboarding, compliance tracking, and workman's comp reporting to include investigations.
- Translated company values into real-time customer satisfaction improvements and internal morale boosts.
Accounting Specialist
Marketron Broadcast Solutions
01.2014 - 01.2015
- Managed client records and billing in accordance with contracts for 1700+ clients.
- Oversaw collections and maintained software access continuity through proactive client communication.
- Prepared financial and operational reports used by leadership for companywide strategy decisions.
Patient Financial Advocate
St. Luke’s Wood River Medical Center
01.2009 - 01.2014
- Review census in conjunction with medical records and participation in rounds to obtain coverage for uninsured patients.
- Document/Track patient interactions showing a 75% increase in income for otherwise non-paying services.
- Guided and processed patients through financial assistance and insurance processes to improve access to care.
Human Resources Employee Representative/Recruiter II
St. Luke’s Wood River Medical Center
01.2009 - 01.2014
- Process all payroll and personnel changes for the Wood River campus.
- Developed strong partnerships with staff at all levels and at multiple sites providing counsel to reduce liability for the organization.
- Perform all duties related to recruiting, salary analysis, onboarding, and orientation for the St. Luke’s Wood River Campus.
Project Manager
Centex Homes
01.2004 - 01.2008
- Established working relationships with Town officials, Cities, Attorney’s, Contractors and internal customers.
- Managed the entitlement, planning, engineering and development process to maximize the key performance measures for the community and the Arizona Centex Homes division.
- Created, implemented, approved, and tracked budgets for projects ranging from $20 million to $180 million dollars.
- Conducted public and private bids resulting in contracting for infrastructure, WWTP, Water Tank Sites, and Substations.
Project Coordinator
Meritage Homes
01.2000 - 01.2004
- Bid public and private contracted services to achieve delivery requirements and prevent gap outs.
- Budgeted, managed, and reconciled land development projects maximizing the financial performance.
- Generated monthly draws to manage the cash flow of multiple corporations.
Education
Bachelor of Science - Accounting
Colorado Technical University Online
Colorado Springs, COSkills
- Critical thinking and analysis
- Payroll management
- Expertise in Excel functions
- Operational leadership
- Data-driven decision making
- Data analysis
- Detail-oriented approach
- Financial accounting
- Reliable professional
- Insurance proficiency
- Strong verbal and written communication
- Adaptable problem-solving
Certification
• Certified Payroll Professional (CPP) • Fundamental Payroll Certification (FPC) • Payroll Certification • Payroll Cycle Certification • QuickBooks Pro Advisor Certification
Timeline
Bookkeeper
Boulder Mountain Bookkeeping
01.2025 - Current
Caregiving Manager
Blaine County Senior Connection
01.2021 - 01.2024
Operations Manager
Custom Water
01.2019 - 01.2020
Human Resource/Business Manager
All Seasons Landscaping
01.2016 - 01.2019
Accounting Specialist
Marketron Broadcast Solutions
01.2014 - 01.2015
Patient Financial Advocate
St. Luke’s Wood River Medical Center
01.2009 - 01.2014
Human Resources Employee Representative/Recruiter II
St. Luke’s Wood River Medical Center
01.2009 - 01.2014
Project Manager
Centex Homes
01.2004 - 01.2008
Project Coordinator
Meritage Homes
01.2000 - 01.2004
Bachelor of Science - Accounting
Colorado Technical University Online
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