Masrullah Putra

As a dedicated Application Support Specialist, I bring strong expertise in troubleshooting and resolving internal system issues, with a particular focus on error tracking within stored procedures. I excel in:

• Root Cause Analysis & Issue Resolution: Identifying and resolving complex system errors to ensure seamless application functionality.
• Performance Optimization: Enhancing application efficiency through fine-tuning stored procedures and SQL-based operations.
• Report Interface Development: Designing and implementing dynamic reporting solutions using advanced SQL queries tailored to business needs
• Job Scheduling & Stored Procedure Creation: Building robust automated jobs and stored procedures to support operational workflows and data processing.
• System Enhancements & Upgrades: Leading initiatives to improve system capabilities and user experience through targeted enhancements.
• Environment & Database Setup: Experienced in configuring new environments and databases to support development, testing, and production deployments.
• Validating UI/UX Implementation: Working with developers to confirm that the user interface matches the Figma design specifications and provides a seamless user experience.
• Requirement Alignment: Ensuring that all functional and non-functional requirements are properly implemented and reflected in the application.
• Defect Investigation During SIT (System Integration Testing): Assisting in identifying and analyzing the root cause of any defects or issues that arise during SIT, whether they stem from code, configuration, or integration points.
• Cross-Team Collaboration: Coordinating with QA, business analysts, and developers to resolve issues efficiently and maintain application quality.

Level 2 Application Support – Billing & Payment Systems

After being promoted to Level 2 Application Support, I’ve taken on broader responsibilities focused on customer billing and payment operations, while continuing to leverage my strong foundation in SQL and business process analysis. Key contributions include:

• Billing & Payment Issue Resolution
• Cross-Team Reporting
• System Analysis & Improvement
• End-to-End Business Flow Understanding
• SQL Query Expertise

Level 1 Application Support – System Monitoring & Issue Resolution

As a Level 1 Application Support Staff, I was responsible for ensuring the stability and performance of internal systems and applications through proactive monitoring and responsive issue resolution. My key responsibilities included:

• Server & Application Monitoring
• Internal Issue Handling
• Customer Ticket Resolution
• SQL Query & Business Flow Expertise
• Basic Networking Support