Mathias John
Cairns
Summary
Energetic and customer-focused hospitality professional with hands-on barista training and experience in front of house service. Recently completed a 30-hour Barista course in Bali and developed advanced customer service skills working in busy cafes in New Zealand. Adaptable, punctual, and enthusiastic about creating memorable customer experiences. Seeking a front of house or barista role in a dynamic café environment in Cairns.
Overview
2
2
years of professional experience
Work History
Back of House – Kitchen Assistant
Micello’s Pizza
08.2024 - 01.2025
- Prepared pizzas and assisted with cleaning, stocking, and food prep
- Maintained hygiene standards and kitchen flow under pressure
- Collaborated with team members to ensure smooth workflow during peak hours.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Provided backup support to other staff members during busy periods or staff shortages.
Farm Staff
Pets and Pats Doggy Daycare
11.2023 - 06.2024
- Greeted clients and ensured smooth drop-off and pick-up of pets
- Provided care and supervised animal interactions with attention to safety
- Enhanced farm efficiency by maintaining and repairing farm equipment, reducing downtime.
- Boosted farm production with timely planting and harvesting of crops using appropriate machinery.
- Trained 3 new team members, helping them reach full independence in under two weeks.
Back of House – Pizza Chef
San Marco Trattoria
09.2023 - 11.2023
- Prepared fresh ingredients and managed stock for pizza station
- Operated ovens and ensured food was served to quality standards
- Supported cost-saving and efficient food prep techniques
- Maintained a clean workspace, ensuring compliance with health and safety regulations for food handling.
Front of House
Crop Cafe, Baked Bakery, Bella Bambina
06.2023 - 08.2023
- Handled register, kitchen, and coffee bar simultaneously during peak hours to ensure smooth operations.
- Took food and beverage orders, handled payments and operated Square POS
- Served an average of 30 tables per day, maintaining fast, friendly, and error-free service.
- Enhanced customer satisfaction by providing efficient and friendly service at the front of house.
- Facilitated smoother kitchen operations by maintaining clear communication between back and front of house.
Education
Achievement Barista Training -
Bali Beans Coffee & Co
Seminyak, Bali04-2025
Industrial Civil Engineering -
Diego Portales University
Santiago, Chile01.2019
Skills
- Barista skills: espresso preparation, milk frothing, machine cleaning
- POS systems: Square
- Customer service and upselling
- Cash handling and order taking
- Fluent in English (Advanced level)
- Adaptability and team collaboration
- Time management and multitasking
- Food safety awareness
References
- Jennifer Gutierrez from Pets and Pats
(Ex Farm-Manager).
Jennyferbg25@gmail.com · 64273867236 - Raynil Kunil from Crop Café (Owner).
Raynil1992@gmail.com · +642102994323 - Vittorio Baldassi from San Marco Trattoria (Owner).
+64220967624 - Giles Coverdale from Yardworks (Owner).
giles@yardworks.co.nz · +64212435537
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Back of House – Kitchen Assistant
Micello’s Pizza
08.2024 - 01.2025
Farm Staff
Pets and Pats Doggy Daycare
11.2023 - 06.2024
Back of House – Pizza Chef
San Marco Trattoria
09.2023 - 11.2023
Front of House
Crop Cafe, Baked Bakery, Bella Bambina
06.2023 - 08.2023
Achievement Barista Training -
Bali Beans Coffee & Co
Industrial Civil Engineering -
Diego Portales University
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