Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Matsuya L Tobing

Matsuya L Tobing

IT Support
Surabaya,JI. Wiguna Selatan Indah VII/1

Summary

Agile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Presents customer concerns to internal development staff for integration into future updates. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

9
9
years of professional experience
3
3
years of post-secondary education
2
2
Certificates

Work History

PT Angkasapura Support

Field Engineer
Sidoarjo, Jawa Timur
08.2014 - Current
  • Interacted effectively with site engineering team and field staff to coordinate work that complied with duty teamwork.
  • Identified major issues that could arise and provided solutions for these problems.
  • Support and Preventive Maintenance Equipment
  • Manage local asset equipment.
  • Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

PT Pacific Aviation

IT Support Engineer
Sidoarjo, Jawa Timur
08.2013 - 08.2014
  • Performed maintenance duties and safely handled chemicals and solutions.
  • Documented all changes and actions in computer-based tracking system.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Analyzed Ticket issues to identify troubleshooting methods needed for quick remediation.

PT. Rajasa Putra Jaya Perkasa

IT Support
Surabaya, Jawa Timur
01.2013 - 07.2013


  • IT support for assembling a computer, installing OS Support (windows & linux), manage equipment & CCTV, Application support and installed.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Education

Diploma III - Computer Science

LP3I Politeknik
Medan
01.2009 - 02.2012

Skills

    Configuring equipment

Device Installation

Troubleshooting systems

Network support

Maintenance and Repair

Firewalls, VPNs and security products

Switches and routers

Certification

CCNAP- Medan, Webmedia Training Center

02-2012

CCNA 3.0 - Surabaya, INIXINDO PERSADA REKAYASA KOMPUTER

05-2017

Timeline

CCNA 3.0 - Surabaya, INIXINDO PERSADA REKAYASA KOMPUTER

05-2017

PT Angkasapura Support

Field Engineer
08.2014 - Current

PT Pacific Aviation

IT Support Engineer
08.2013 - 08.2014

PT. Rajasa Putra Jaya Perkasa

IT Support
01.2013 - 07.2013

CCNAP- Medan, Webmedia Training Center

02-2012

Diploma III - Computer Science

LP3I Politeknik
01.2009 - 02.2012

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Matsuya L TobingIT Support