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Matsuya L Tobing
IT Support
Surabaya,JI. Wiguna Selatan Indah VII/1
Summary
Agile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Presents customer concerns to internal development staff for integration into future updates. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
2
2
Certificates
Work History
PT Angkasapura Support
Field Engineer
Sidoarjo, Jawa Timur
08.2014 - Current
- Interacted effectively with site engineering team and field staff to coordinate work that complied with duty teamwork.
- Identified major issues that could arise and provided solutions for these problems.
- Support and Preventive Maintenance Equipment
- Manage local asset equipment.
- Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
PT Pacific Aviation
IT Support Engineer
Sidoarjo, Jawa Timur
08.2013 - 08.2014
- Performed maintenance duties and safely handled chemicals and solutions.
- Documented all changes and actions in computer-based tracking system.
- Evaluated systems according to predetermined checklist and noted issues.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Analyzed Ticket issues to identify troubleshooting methods needed for quick remediation.
PT. Rajasa Putra Jaya Perkasa
IT Support
Surabaya, Jawa Timur
01.2013 - 07.2013
- IT support for assembling a computer, installing OS Support (windows & linux), manage equipment & CCTV, Application support and installed.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
Diploma III - Computer Science
LP3I Politeknik
Medan 01.2009 - 02.2012
Skills
Configuring equipment
Certification
CCNAP- Medan, Webmedia Training Center
Timeline
CCNA 3.0 - Surabaya, INIXINDO PERSADA REKAYASA KOMPUTER
05-2017
PT Angkasapura Support
Field Engineer
08.2014 - Current
PT Pacific Aviation
IT Support Engineer
08.2013 - 08.2014
PT. Rajasa Putra Jaya Perkasa
IT Support
01.2013 - 07.2013
CCNAP- Medan, Webmedia Training Center
02-2012
Diploma III - Computer Science
LP3I Politeknik
01.2009 - 02.2012
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