Matt Reyna
Boise
Summary
Talented Night Manager specializing in team leadership, customer service and administrative support. Organized, detail-oriented and proactive with excellent communication, planning and decision-making abilities. Seeking new challenge with established company.
Overview
6
6
years of professional experience
Work History
Head Night Manager
M&W Markets
Boise
06.2021 - Current
- Supervised night operations to ensure smooth workflow and customer satisfaction.
- Managed inventory levels and conducted stock checks for accuracy and availability.
- Trained and mentored staff on safety procedures and customer service standards.
- Coordinated nightly cash handling processes and reconciled financial reports.
- Oversaw store cleanliness and organized displays for optimal visibility.
- Resolved customer complaints promptly to maintain positive shopping experiences.
- Implemented loss prevention strategies to minimize shrinkage during night shifts.
- Collaborated with day management to communicate issues and maintain operational continuity.
- Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
- Ordered supplies as needed and monitored stock levels throughout the night shift.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Managed emergency situations such as fires, medical emergencies or criminal activity.
- Identified opportunities to improve efficiency of operations processes during the night shift.
- Established friendly relationships with regular guests, members and residents.
Equipment Operator/General laborer/Foreman assista
Mac Construction & Excavating
Colorado Springs
09.2020 - 05.2021
- Operated heavy machinery for excavation and site preparation tasks.
- Collaborated with project teams to coordinate machinery operations efficiently.
- Communicated effectively with supervisors regarding workflow and equipment issues.
- Used equipment to complete jobs quickly and correctly.
- Communicated effectively with team members regarding status updates on jobsite activities.
- Operated earthmoving machines to move soil and other material on heavy construction sites in preparation for further building.
- Performed grading of site land and smoothed surfaces as part of projects or finish work.
Maintenance Supervisor/Operations Supervisor
Midway Lawn Care
Boise
02.2020 - 09.2020
- Supervised daily maintenance operations for lawn care, equipment and tools.
- Coordinated scheduling for maintenance staff and service calls to ensure efficiency.
- Trained team members on safety protocols and proper equipment usage.
- Managed inventory of supplies and parts to maintain operational readiness.
- Collaborated with management to improve maintenance processes and workflows.
- Reviewed work orders, allocated resources, assigned tasks, and established priorities for completion of jobs.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Scheduled repair and maintenance of machines, tools and equipment to support continuous production operations.
- Monitored and evaluated the performance of personnel in the maintenance department, providing guidance and coaching when necessary.
Education
Criminal Justice
College of Western Idaho
Boise, ID 09.2013 - 12.2013
Boise Highschool
Boise, IDSkills
- Inventory management
- Cash handling
- Staff training
- Loss prevention
- Team collaboration
- Customer relationship management
- Problem solving
- Time management
- Effective communication
- Attention to detail
- Customer service
- Assignment delegation
References
References available upon request.
Timeline
Head Night Manager
M&W Markets
06.2021 - Current
Equipment Operator/General laborer/Foreman assista
Mac Construction & Excavating
09.2020 - 05.2021
Maintenance Supervisor/Operations Supervisor
Midway Lawn Care
02.2020 - 09.2020
Criminal Justice
College of Western Idaho
09.2013 - 12.2013
Boise Highschool