Matteo Babic Del Grosso
Customer Service Representative
Bali,SS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Customer Service Representative
mYngle
01.2020 - Current
- Managed client inquiries via Zendesk and Outlook mail, ensuring timely and effective responses
- Facilitated seamless communication within team utilizing Trello and Skype, enhancing team productivity
- Provided exemplary technical support for platforms such as Cisco WebEx, Zoom, BigBlueButton, Microsoft Teams resolving client issues promptly and maintaining high level of customer satisfaction
- Successfully onboarded and supported over 1000 clients across Europe, North America, and Asia, contributing significantly to customer retention and enhancing overall satisfaction
- Demonstrated exceptional organizational skills by efficiently coordinating appointments for individual clients and groups, ensuring smooth operations
- Collaborated closely with cross-functional teams including Account Management and Sales to deliver comprehensive solutions, contributing to improved client relationships and increased sales
- Made significant contributions to translation efforts, aiding in development of Italian version of company's official website, thus expanding company's reach and accessibility
- Exhibited adaptability and quick problem-solving abilities in diverse situations, leveraging multilingual proficiency in Italian, English, Serbo-Croatian, and Spanish to effectively address client needs and concerns
- Provided valuable training and mentorship to new team members, contributing to their professional development and team cohesion.
Data Entry Intern
Croatian Chamber Of Economy
09.2019 - 12.2019
- Increased efficiency by automating repetitive tasks using Excel macros and formulas.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Entered and maintained accurate data into company databases and spreadsheets.
- Transcribed data from various sources, ensuring precision and adherence to established standards.
- Verified data for completeness and accuracy, resolving discrepancies as needed.
- Managed and organized electronic files and documents to facilitate efficient data retrieval.
- Collaborated with team members to ensure data integrity and consistency across platforms.
- Assisted with data cleanup and quality assurance initiatives to improve overall data quality.
- Responded promptly to data entry requests and inquiries, providing timely support to internal stakeholders.
- Maintained confidentiality and security of sensitive information in accordance with company policies and regulations.
- Achieved consistently high level of accuracy in data entry, minimizing errors and enhancing data reliability.
- Recognized for attention to detail and ability to identify and correct data inconsistencies, contributing to improved data accuracy rates.
- Received positive feedback from supervisors and team members for exceptional performance and reliability in data entry tasks.
Education
Associate of Applied Science - Exercise Science
Portland Community College
Portland, Oregon, USA 09.2017 - 06.2019
High School Diploma -
Benedikt Kotruljevic
Zagreb, Croatia 09.2013 - 06.2017
Skills
CRM Software
undefinedPermanent Location
Zagreb, Croatia
Current Location
Bali, Indonesia
Certification
CPT - Certified Personal Trainer (National Academy of Sports and Medicine)
Timeline
CPT - Certified Personal Trainer (National Academy of Sports and Medicine)
03-2022
Customer Service Representative
mYngle
01.2020 - Current
Data Entry Intern
Croatian Chamber Of Economy
09.2019 - 12.2019
Associate of Applied Science - Exercise Science
Portland Community College
09.2017 - 06.2019
High School Diploma -
Benedikt Kotruljevic
09.2013 - 06.2017
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