Matteo Babic Del Grosso
Customer Service Representative
Bali,SS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Customer Service Representative
mYngle
01.2020 - Current
- Managed client inquiries via Zendesk and Outlook mail, ensuring timely and effective responses
- Facilitated seamless communication within team utilizing Trello and Skype, enhancing team productivity
- Provided exemplary technical support for platforms such as Cisco WebEx, Zoom, BigBlueButton, Microsoft Teams resolving client issues promptly and maintaining high level of customer satisfaction
- Successfully onboarded and supported over 1000 clients across Europe, North America, and Asia, contributing significantly to customer retention and enhancing overall satisfaction
- Demonstrated exceptional organizational skills by efficiently coordinating appointments for individual clients and groups, ensuring smooth operations
- Collaborated closely with cross-functional teams including Account Management and Sales to deliver comprehensive solutions, contributing to improved client relationships and increased sales
- Made significant contributions to translation efforts, aiding in development of Italian version of company's official website, thus expanding company's reach and accessibility
- Exhibited adaptability and quick problem-solving abilities in diverse situations, leveraging multilingual proficiency in Italian, English, Serbo-Croatian, and Spanish to effectively address client needs and concerns
- Provided valuable training and mentorship to new team members, contributing to their professional development and team cohesion.
Data Entry Intern
Croatian Chamber Of Economy
09.2019 - 12.2019
- Increased efficiency by automating repetitive tasks using Excel macros and formulas.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Entered and maintained accurate data into company databases and spreadsheets.
- Transcribed data from various sources, ensuring precision and adherence to established standards.
- Verified data for completeness and accuracy, resolving discrepancies as needed.
- Managed and organized electronic files and documents to facilitate efficient data retrieval.
- Collaborated with team members to ensure data integrity and consistency across platforms.
- Assisted with data cleanup and quality assurance initiatives to improve overall data quality.
- Responded promptly to data entry requests and inquiries, providing timely support to internal stakeholders.
- Maintained confidentiality and security of sensitive information in accordance with company policies and regulations.
- Achieved consistently high level of accuracy in data entry, minimizing errors and enhancing data reliability.
- Recognized for attention to detail and ability to identify and correct data inconsistencies, contributing to improved data accuracy rates.
- Received positive feedback from supervisors and team members for exceptional performance and reliability in data entry tasks.
Education
Associate of Applied Science - Exercise Science
Portland Community College
Portland, Oregon, USA 09.2017 - 06.2019
High School Diploma -
Benedikt Kotruljevic
Zagreb, Croatia 09.2013 - 06.2017
Skills
CRM Software
Microsoft PowerPoint
Zendesk
Trello
Multi-line phone talent
Customer service excellence
Client Relations
Teamwork and Collaboration
Analytical Thinking
Quality Control
Data Management
Inbound Call Management
Scheduling
Problem Resolution
Task Prioritization
Calm and Professional Under Pressure
CRM Software
Permanent Location
Zagreb, Croatia
Current Location
Bali, Indonesia
Certification
CPT - Certified Personal Trainer (National Academy of Sports and Medicine)
Timeline
CPT - Certified Personal Trainer (National Academy of Sports and Medicine)
03-2022
Customer Service Representative
mYngle
01.2020 - Current
Data Entry Intern
Croatian Chamber Of Economy
09.2019 - 12.2019
Associate of Applied Science - Exercise Science
Portland Community College
09.2017 - 06.2019
High School Diploma -
Benedikt Kotruljevic
09.2013 - 06.2017