Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Matthew Fry

Rexburg

Summary

Dynamic professional with a strong background in leadership and training. As Head of Training at Chick-fil-A, I led efforts to improve team efficiency while maintaining a high standard of quality service. I ensured that new team members were thoroughly equipped with the skills to excel in a fast-paced environment, fostering a culture of excellence. At Walmart, I excelled in loss prevention and asset protection, skilled in shoplifter apprehension and team leadership. I effectively reduced inventory loss and recovered over $12,000 from shoplifters in just two months, receiving frequent commendations for performance. Proficient in C# and various other coding languages, I am dedicated to enhancing customer support through strategic training and operational improvements. My two-year missionary experience in Honduras has made me fluent in Spanish and developed my ability to connect with people from diverse backgrounds. As an Eagle Scout, I cultivated strong leadership, problem-solving, and teamwork skills, which continue to influence my approach to challenges both personally and professionally. My commitment to integrity, perseverance, and service defines my work ethic and drive.

Overview

3
3
years of professional experience

Work History

Asset Protection Associate

Walmart
03.2022 - 06.2022
  • Kept patrons and employees safe and from criminal activity.
  • Wrote reports for internal and external crime, burglary, or theft.
  • Checked CCTV for evidence of shoplifting.
  • Contacted local authorities and apprehended shoplifters.
  • Wrote reports outlining activities and results.
  • Controlled reduction of loss inventory by protecting company assets.

Team Leader Training Manager

Chick-fil-A
08.2019 - 08.2021
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Devised and implemented processes and procedures to streamline operations.
  • Gathered, organized and input information into digital database.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Education

Bachelor of Science - Computer Science

Brigham Young University
Rexburg, ID
12-2026

Skills

  • Customer support
  • Proficient in C#, Python, Java, JavaScript, and SQL
  • Team leadership and supervision
  • Sales expertise
  • Training program coordination
  • Corporate goals and targets
  • Front-end monitoring
  • Shoplifter apprehension
  • Loss prevention strategies
  • Interrogation and interviewing

Affiliations

  • Church of Jesus Christ of Latter Day Saints

Languages

Spanish

Timeline

Asset Protection Associate

Walmart
03.2022 - 06.2022

Team Leader Training Manager

Chick-fil-A
08.2019 - 08.2021

Bachelor of Science - Computer Science

Brigham Young University
Matthew Fry