Matthew Gutierrez
Boise
Summary
Customer Experience Manager skilled in conflict management and operations oversight. Expert in training associates and implementing actionable strategies that enhance customer satisfaction and drive sales growth. Committed to fostering a safety-first culture while optimizing team performance and achieving operational excellence.
Overview
4
4
years of professional experience
Work History
Customer Experience Manager
The Home Depot
01.2023 - Current
- Analyze customer feedback and operational data to identify opportunities for process improvements and increased customer satisfaction
- Manage daily store operations including associate engagement, customer issue resolution, and front end execution in a high volume retail environment
- collaborate with department supervisors, merchandising and operation teams to align on priorities and store objectives
- Assists in building a safety cultured store in a fast paced working environment
Department Supervisor
The Home Depot
01.2021 - 01.2023
- Supervised daily operations, within the Garden department, Lumber Building materials, and Hardware department providing optimal staffing inventory management and customer service levels as well as ensuring adherence to safety expectations and company policies.
- Coached, trained and led a team of 30 associates to exceed sales goals maintaining merchandising standards, and delivering excellent customer experiences.
Education
Roseville High School
Roseville, CASkills
- Communicates effectively
- Manages Conflict
- Train and develop associates
- Creates actionable strategies for challenging situations
- Provides excellent customer service
- Whole store mindset
- Operations and Profit and Loss management
Accomplishments
Presented with a presidential apron award for exemplary customer service
Recognized by executive members of Home Depot for leadership competencies
Received platinum homer award for excellent acts of service around the store
Awarded with the Values Based Leader award from the Home Depot Headquarters University
Timeline
Customer Experience Manager
The Home Depot
01.2023 - Current
Department Supervisor
The Home Depot
01.2021 - 01.2023
Roseville High School
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